Infobip Top Rated A2P Messaging Provider in ROCCO Surveys of Mobile Operators and Enterprises

Global cloud communications provider, Infobip announces it has been rated the best A2P SMS messaging vendor by mobile operators and enterprises in surveys conducted by ROCCO Research. This marks the fifth consecutive year Infobip has been rated best by mobile operators, and third consecutive year in the enterprise survey. Continue reading Infobip Top Rated A2P Messaging Provider in ROCCO Surveys of Mobile Operators and Enterprises

NICE Sets the Standard for Responsible Design and Deployment of AI-Powered Robots by Unveiling its Robo-Ethical Framework

NICE unveiled a Robo Ethical Framework promoting responsibility and transparency in the design, creation and deployment of AI-powered robots. NICE’s ethical guidelines set the standard for designing, building and deploying robots, and form the basis for solid and ethically sound robot and human collaboration. Continue reading NICE Sets the Standard for Responsible Design and Deployment of AI-Powered Robots by Unveiling its Robo-Ethical Framework

Unbabel’s New Zendesk Agent Workspace Integration Empowers Agents to Instantly Become Multilingual

Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, has announced it is the first translation partner to integrate into the Zendesk Agent Workspace. The new Unbabel Agent Workspace integration enables agents to communicate with customers in multiple languages instantly and seamlessly across Zendesk channels – all within a single interface. Continue reading Unbabel’s New Zendesk Agent Workspace Integration Empowers Agents to Instantly Become Multilingual

Herobase becomes Enreach Campaigns

Enreach, the fast-growing UCaaS and CCaaS group backed by investment company Waterland, welcomes the Danish sales, service and marketing solution provider HeroBase A/S – under the Enreach brand name. HeroBase was acquired by Enreach in September 2020, adding industry-leading contact centre and marketing automation capabilities to Enreach, and within nine months takes its next step to full integration by changing its name. Continue reading Herobase becomes Enreach Campaigns

Vonage Contact Centre for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has launched Vonage Contact Centre (VCC) for Service Cloud Voice, empowering customers to enhance the agent and customer experience with intelligent, omnichannel and global calling capabilities – all within Service Cloud Voice, powered by Vonage. Continue reading Vonage Contact Centre for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange