LiveVox to Become Publicly Traded Following Business Combination With Crescent Acquisition Corp

LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, announced that it completed its previously announced business combination with Crescent Acquisition Corp (“Crescent”) (formerly NASDAQ: CRSA), a publicly traded special purpose acquisition company, on June 18, 2021. Louis Summe, founder, and CEO of LiveVox, will continue to lead the business. Continue reading LiveVox to Become Publicly Traded Following Business Combination With Crescent Acquisition Corp

WorkForce Software Launches First Integrated Employee Experience and Workforce Management Platform

WorkForce Software, the leading provider of enterprise SaaS-based workforce management solutions announced the availability of its WorkForce Suite with a fully integrated set of employee experience (EX) capabilities designed to facilitate meaningful, in-the-moment interactions between managers and their deskless employees. Continue reading WorkForce Software Launches First Integrated Employee Experience and Workforce Management Platform

Sykes Enterprise, Inc. To Be Acquired By Sitel Group®

Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, and Sitel Group®, a leading global provider of customer experience (CX) products and solutions, announced they have entered into a definitive merger agreement in which Sitel Group, through a wholly owned subsidiary, will acquire all of SYKES’ outstanding shares of common stock at a purchase price of $54 per share in a transaction valued at approximately $2.2 billion on a fully diluted basis. Continue reading Sykes Enterprise, Inc. To Be Acquired By Sitel Group®

Calabrio extends cloud Workforce Engagement Management capabilities in Southeast Asia

Calabrio, the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore. The new, regional WEM cloud service will support the growing demand in Southeast Asia for cloud-first contact centre services from local enterprises as well as global organisations looking to move into the region. Continue reading Calabrio extends cloud Workforce Engagement Management capabilities in Southeast Asia

Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions

Talkdesk®, the global customer experience leader for customer-obsessed companies, is announcing Talkdesk Retail Smart Service. The new AI-powered industry solution helps retailers deliver quality, automated self-service options for customers while allowing contact centre agents to focus on higher touch, revenue-generating engagements. Continue reading Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions

LivePerson and Adobe transform digital experiences with conversational AI and personalization

LivePerson, a global leader in conversational AI, and Adobe announced an integration to help brands transform digital customer experience by seamlessly extending personalization from digital experiences into messaging channels and one-to-one conversations at massive scale. Continue reading LivePerson and Adobe transform digital experiences with conversational AI and personalization

Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles

e-bot7, the leading provider of Conversational AI, has signed a major contract with Peugeot Motocycles, the French manufacturer of 2 and 3-wheel motorised scooters. The e-bot7 Conversational AI platform will be available as an intelligent chatbot and will make the company’s customer service even more efficient. Continue reading Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles

Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a new partnership with Verint®, The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact centre solutions. Continue reading Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise