Sensée, the work-from-home specialist, is creating 500 new permanent and temporary positions to meet the growing demand for homeworking staff. Continue reading Sensée Creates 500 New Work-from-Home Contact Centre Roles
Join Business Systems & Calabrio on July 13th at 2pm, for an interactive webinar to discuss the top 9 ways contact centres can reduce costs (with real-life examples and figures to refer to), to drive influential change in your operation.
Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced that SeatGeek, Inc., the leading mobile-focused ticket platform, has partnered with Playvox to implement workforce management within their CX team. Continue reading Playvox Workforce Management Keeps SeatGeek Staffed for Rapid Growth
Global cloud communications provider, Infobip announces it has been rated the best A2P SMS messaging vendor by mobile operators and enterprises in surveys conducted by ROCCO Research. This marks the fifth consecutive year Infobip has been rated best by mobile operators, and third consecutive year in the enterprise survey. Continue reading Infobip Top Rated A2P Messaging Provider in ROCCO Surveys of Mobile Operators and Enterprises
NICE unveiled a Robo Ethical Framework promoting responsibility and transparency in the design, creation and deployment of AI-powered robots. NICE’s ethical guidelines set the standard for designing, building and deploying robots, and form the basis for solid and ethically sound robot and human collaboration. Continue reading NICE Sets the Standard for Responsible Design and Deployment of AI-Powered Robots by Unveiling its Robo-Ethical Framework
Uniphore, an early leader in Conversational Service Automation (CSA), announced that it has been awarded the 2021 Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation. Continue reading Uniphore Recognized as Conversational Automation Innovation Leader by Frost & Sullivan
Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, announced new features for the Coveo Relevance Cloud™. Continue reading Coveo’s New Smart Snippets Feature Makes Finding Relevant Answers Easier for Self-Service Customers