Glia, a leading provider of Digital Customer Service, announced that it has partnered with Duck Creek Technologies, a leading provider of SaaS insurance core systems, to offer Duck Creek’s customers Glia’s Digital Customer Service platform. Continue reading Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers
Monthly Archives: August 2021
Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success
Medallia, the global leader in customer and employee experience, announced Glisser, known for its award-winning tech platform powering engaging virtual, in-person, and hybrid customer event experiences, has selected the Medallia Strikedeck platform to optimize customer journeys and increase customer retention. Continue reading Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success
NICE Acquires GoMoxie
NICE announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools that anticipate customer needs and guide them through their online digital journey with relevant snippets of information. Continue reading NICE Acquires GoMoxie
Translink launches employee engagement app in partnership with Thrive.App
Translink, Northern Ireland’s main public transport provider, has announced Thrive.App, as its employee communication app partner. Translink’s ‘Spirit’ app is available to employees across all areas of the business, including rail, bus, engineering and support teams. Continue reading Translink launches employee engagement app in partnership with Thrive.App
Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger
Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, announced that the required waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 (HSR Act) regarding the all-cash acquisition by Sitel Group® expired at 11:59 PM ET on August 9, 2021. Continue reading Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger
PCI Pal® signed-up to reduce payment security risk for Essex County Council
PCI Pal, the global provider of cloud-based secure payment solutions, has confirmed that it has been selected by Essex County Council, to manage the security of the organisation’s telephone-based payment transactions by reducing the need for any sensitive payment card information to be entered from within the Council’s IT infrastructure. Continue reading PCI Pal® signed-up to reduce payment security risk for Essex County Council