Quiq, an AI-powered conversational platform that enables businesses to engage with customers across the most popular digital messaging channels, announced a new integration with Microsoft Dynamics 365. Built to improve customer experience and agent efficiency, the integration allows Dynamics 365 customers to capture leads and customer tickets directly from digital conversations. Continue reading Quiq Announces Integration with Microsoft to Enable Digital Messaging on Dynamics 365 →

NICE announced that it has been recognized as a Technology Leader in the 2021 SPARK MatrixTM for Voice of the Customer (VoC) Platform report. The Quadrant Knowledge Solution report, which provides market insights, competitive evaluation, and rankings for 17 vendors, gave NICE Voice of the Customer strong ratings for both parameters, technology excellence and customer impact. Continue reading NICE Named a Leader in 2021 SPARK MatrixTM for Voice of the Customer →

Verint® announced that it has been named a leader in the second of two IDC reports on conversational artificial intelligence (AI). The IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment report * positions Verint in the Leaders category for delivering robust conversational AI solutions specifically in the customer service environment. Continue reading Verint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021 →

Based on its recent analysis of the North American contact centre industry, Frost & Sullivan recognizes LumenVox, a leading provider of AI-driven speech recognition and voice biometrics software, with the 2021 Enabling Technology Leadership Award for its versatile and cost-effective suite of speech and authentication software. Continue reading LumenVox Recognized by Frost & Sullivan for Offering Highly Accurate Voice-Enabled Software with its AI-Powered Speech Recognition and Authentication →