Based on its recent analysis of the North American contact centre industry, Frost & Sullivan recognizes LumenVox, a leading provider of AI-driven speech recognition and voice biometrics software, with the 2021 Enabling Technology Leadership Award for its versatile and cost-effective suite of speech and authentication software. Continue reading LumenVox Recognized by Frost & Sullivan for Offering Highly Accurate Voice-Enabled Software with its AI-Powered Speech Recognition and Authentication
Monthly Archives: December 2021
Exertis acquires Almo Corporation in DCC plc’s biggest ever transaction
DCC Technology, which trades as Exertis and is one of the world’s leading technology distribution and services businesses, has announced its acquisition of Almo Corporation in North America. The acquisition is the biggest yet in the history of parent company DCC plc. Continue reading Exertis acquires Almo Corporation in DCC plc’s biggest ever transaction
Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences
Puzzel, the leading European provider of cloud-based contact centre solutions, has announced the launch of Digital Engagement, a new solution for delivering digital-first customer experiences. Continue reading Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences
Sensée expands senior management team as interest in home-based CX Outsourcing builds momentum
Sensée, the work-from-home (WFH) and hybrid workplace specialist, is pleased to announce several senior appointments in response to a significant growth in demand for WFH Customer Experience (CX) Outsourcing in 2021. Continue reading Sensée expands senior management team as interest in home-based CX Outsourcing builds momentum
Q-nomy Announces Q-Flow Virtual Lobby for Omnichannel Customer Service Centres
Q-nomy Inc., a leading global provider of omnichannel customer journey and customer experience optimization solutions, announced the addition of a Virtual Lobby application to its Q-Flow software platform. Continue reading Q-nomy Announces Q-Flow Virtual Lobby for Omnichannel Customer Service Centres
ServiceNow and Qualtrics Add New Innovations to Help Companies Personalize and Scale Service Experiences
ServiceNow and Qualtrics announced the availability of new joint capabilities that enable companies to deliver personalized service experiences. Combining ServiceNow’s digital workflows with Qualtrics’ experience management technology, organizations can harness and act on customer and employee experience data on the Now Platform, in real time, to quickly resolve issues and improve engagement, loyalty, and retention. Continue reading ServiceNow and Qualtrics Add New Innovations to Help Companies Personalize and Scale Service Experiences