Moneypenny, a leading provider of answering services, outsourced switchboards, Live Chat and outbound calls for small and large businesses, has further extended its services in the US with the acquisition of Alphapage.
Alphapage is an award-winning communications company that provides bi-lingual (English and Spanish) call management solutions to businesses of all sizes. Alphapage ensures businesses run smoothly 24 hours a day, 365 days a year. They blend unsurpassed customer care and industry expertise with the high-efficiency of today’s telephone and web-enabled technology to provide exceptional service. The company was founded by Joe Bean in 1989 and is based in Denver, Colorado.
Following the acquisition of VoiceNation in 2020, Moneypenny is the market leader and fastest growing company in its sector, with over 1,200 staff in the UK and US. It delivers outsourced telephone answering, live chat, switchboard and a host of technology-enabled services to a wide range of businesses, from sole traders to multi-national corporations. Moneypenny handles 20 million calls and chats annually for more than 21,000 clients in the UK and US.
We invested in Moneypenny in 2018 to accelerate their ambitious growth plans and this latest acquisition will result in a third of group revenues being generated in the US. Moneypenny remains highly acquisitive with the business seeking to supplement strong organic growth with strategic M&A. Demand for Moneypenny’s services is growing at a significant rate as businesses continue to look at ways to improve how they interact with customers, and to maximize operational efficiencies.
“We are delighted to welcome Alphapage into the Moneypenny family. This is our second acquisition in the US following VoiceNation in 2020. Alphapage is an award-winning, successful brand and its acquisition will further complement the services we offer our clients in the US. Our aim is to be the number one provider in the US for outsourced communications, supporting businesses of all sizes to deliver a great customer experience with every interaction, regardless of channel” Joanna Swash, Group CEO, Moneypenny
“We are excited about the opportunities this next phase presents for our business and more importantly, for our team and customers. Our companies have a great fit, not just with our technology driven products and services, but more importantly with our culture and ethos. Looking after your people and putting the needs of the customer front and centre, are at the core of both Moneypenny and Alphapage”. Graeme Bean CEO, Alphapage
“We are excited to support the acquisition of Alphapage, Moneypenny’s second US acquisition in the last couple of years and an important next step in the internationalisation strategy. We are delighted to welcome Graeme and the Alphapage team into the Moneypenny family and look forward to working together to further strengthen Moneypenny’s market share”. Mark Keeley Partner, ECI Partners
Visit Moneypenny at https://www.moneypenny.com/
Visit Alphapage at http://www.alphapage.com/
Visit ECI Partners at https://www.ecipartners.com/