Telford and Wrekin Council deployed an AI Assistant, TOM, in 2021 and managed to cut extremely high waiting times by 50%, shifting many users to digital. Now, a year into TOM’s operations, more wins are astonishing the team. Continue reading Telford and Wrekin Council add three new services to their call centre, thanks to Artificial Intelligence
Daily Archives: August 15, 2022
Oak Engage transforms NatWest’s digital employee experience with the launch of Adaptive Intelligence
Growing tech and intranet firm, Oak Engage have been working with leading retail and commercial bank, NatWest Group to increase employee engagement through Adaptive Intelligence, state of the art technology to help businesses communicate with their people more efficiently. Continue reading Oak Engage transforms NatWest’s digital employee experience with the launch of Adaptive Intelligence
How outsourcing CX could unlock the four-day week
Dave Pattman, Customer Experience Managing Director for Gobeyond Partners, part of the Webhelp Group, discusses the challenges and opportunities presented by a 4-day work week… Continue reading How outsourcing CX could unlock the four-day week
PCI Pal Extends Patent Portfolio in Australia and US for Processing Sensitive Information over VoIP
PCI Pal®, the global cloud provider of secure payment solutions, has been granted further patents in both Australia and the United States for its secure payments technology. Continue reading PCI Pal Extends Patent Portfolio in Australia and US for Processing Sensitive Information over VoIP
GoTo Promotes Paddy Srinivasan to CEO
GoTo, the all-in-one business communications and IT support and management platform, announced the promotion of Paddy Srinivasan to President and Chief Executive Officer. In his role as Chief Product and Technology Officer, Srinivasan has been a driving force behind GoTo’s recent transformation, and platform unification. Continue reading GoTo Promotes Paddy Srinivasan to CEO
Uncommon James Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience, announced that Uncommon James, a leading jewellery brand founded by television personality and fashion entrepreneur Kristin Cavallari, has selected Medallia as its experience management platform of choice. Continue reading Uncommon James Chooses Medallia For Customer Experience