Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations. Continue reading OVO Energy Aims To Boost Team Engagement and Career Development with Centrical
Daily Archives: August 11, 2022
Survey of Digital Customer Experience Buyers Reveals Opportunities
Hinduja Global Solutions (HGS), a digital-led CX transformation leader for the world’s most admired brands, recently commissioned a customer experience (CX) survey highlighting opportunities in the space. Continue reading Survey of Digital Customer Experience Buyers Reveals Opportunities
Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognised as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center as a Service (CCaaS) Market. Continue reading Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar
Treasure Data Unveils Connected Customer Experiences Vision for Enterprises Made Possible with the Customer Data Cloud
Treasure Data™, an award-winning enterprise customer data platform (CDP), introduced a new strategic vision and product positioning, reflecting the company’s focus on helping enterprise companies improve the customer experience and connect it across the business to compete in a challenging economic environment. Continue reading Treasure Data Unveils Connected Customer Experiences Vision for Enterprises Made Possible with the Customer Data Cloud
Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Centre Agents
RingCentral, announced that Ryder System, Inc., a leader in supply chain, dedicated transportation, and commercial fleet management solutions, has turned to RingCentral for end-to-end business communications needs at Ryder’s fleet maintenance and rental locations. Continue reading Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Centre Agents
Intradiem Named “Hot Vendor” by Leading Analyst Firm
Intradiem, a leading provider of intelligent automation solutions for contact centre and back-office teams, announced its inclusion in the “Hot Vendors in AI for the Contact Center” report by Aragon Research, Inc. Continue reading Intradiem Named “Hot Vendor” by Leading Analyst Firm