Aisera, the world’s first AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), announced that it secured $90M in Series D funding led by the Growth Equity business within Goldman Sachs Asset Management (Goldman Sachs) and Thoma Bravo. Continue reading Goldman Sachs and Thoma Bravo lead Aisera’s $90 Million Series D Funding to Strengthen Employee and Customer Experiences with AI Service Experience Platform
Daily Archives: August 4, 2022
SD Worx Chooses Talkdesk Contact Centre Solution
Talkdesk®, Inc., a global contact centre leader for customer-obsessed companies, and Microsoft are partnering to deliver a contact centre solution for SD Worx. Continue reading SD Worx Chooses Talkdesk Contact Centre Solution
Dentsu Group Acquires a Majority Stake in Extentia
Dentsu Group Inc., announced that it has entered an agreement to acquire a majority stake in Extentia, a global technology and services firm with a focus on enterprise mobility, cloud engineering, and user experiences. Continue reading Dentsu Group Acquires a Majority Stake in Extentia
mParticle acquires AI startup Vidora
mParticle, a leader in customer data infrastructure, announced that it has acquired Vidora, an AI personalization platform for customer data. With the acquisition, teams can now easily create and deploy models across mParticle’s partner ecosystem of 300+ API integrations to improve decisioning, segmentation, and personalization. Continue reading mParticle acquires AI startup Vidora
Spitch announces new release of Omnichannel Conversational AI platform
Spitch.ai, global leader in conversational AI solutions, announced updates to the company’s Omnichannel conversational AI platform, including new features that surpass the capabilities of competitive solutions. Continue reading Spitch announces new release of Omnichannel Conversational AI platform
B2B Companies Must Adopt AI-Powered Conversation Automation to Meet Customer Expectations, 451 Research Finds
As growth slows for the second quarter in a row, Conversica, the leading provider of Conversation Automation solutions for enterprise revenue teams, and 451 Research, part of S&P Global, release new data showing those without conversational AI are now far behind in the race to meet rising customer expectations. Continue reading B2B Companies Must Adopt AI-Powered Conversation Automation to Meet Customer Expectations, 451 Research Finds