NICE announced that Scope, one of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations and better support its clients across Victoria and New South Wales (NSW). Continue reading NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform
Daily Archives: August 10, 2022
Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space
Yellow.ai, a leading enterprise-grade Conversational AI platform trusted by 1000+ enterprises globally, announced the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space to enable enterprises to go-live within minutes with lower operational costs and an intent accuracy of over 97%. Continue reading Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space
The Wine Society selects secure automated payments from Encoded
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that The Wine Society has successfully implemented its Gateway Services, Agent Assisted and E-Commerce Payments technology to meet increased demand as orders soared during the pandemic. Continue reading The Wine Society selects secure automated payments from Encoded
Forsta Acquires Crowdsourcing and Innovation Platform HelloIgnite
Forsta, an industry-leading global provider of market research, customer experience (CX), and employee experience (EX) technology, announced its acquisition of HelloIgnite, a collaboration platform which enables companies to collect, share, and manage innovative ideas from employees to improve experiences for customers. Continue reading Forsta Acquires Crowdsourcing and Innovation Platform HelloIgnite
Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers
Kyndryl, the world’s largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact centre solutions that deliver personalized experiences to customers and employees, while helping companies navigate the rapidly changing needs and requirements of the digital business landscape. Continue reading Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers
CX Innovation Stalls as Contact Centres Fail at the Fundamentals
UJET, Inc., the world’s most advanced cloud contact centre provider, shares new research conducted by Contact Centre Management Association (CCMA), that details proven ways Contact Center Leaders can accelerate innovation and operational effectiveness in their organizations. Continue reading CX Innovation Stalls as Contact Centres Fail at the Fundamentals