Centrical, a global SaaS company, and pioneer of a next-generation employee engagement and performance management platform, has released a new industry trend report on the 2022 global state of contact centre employee retention and performance. Continue reading New Research Reveals Gap in Employee Retention and Performance within Contact Centres
Daily Archives: August 17, 2022
ConvergeOne Announces Availability of Google CCAI’s Full-Suite Capabilities as part of C1Conversations Solution
ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, announced the integration and availability of Google Contact Center AI (CCAI)’s full suite (Dialogflow CX, Agent Assist, and Insights) into C1Conversations, its Integration Platform as a Service (IPaaS). Continue reading ConvergeOne Announces Availability of Google CCAI’s Full-Suite Capabilities as part of C1Conversations Solution
Conversica and Gainsight Announce First Integration Harnessing AI to Empower Customer Success Teams To Work More Efficiently At Scale
Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announced a new integration with leading customer success platform Gainsight. With the new capability, Customer Success (CS) teams will be able to deploy AI-powered Digital Assistants to drive customer health and experiences, all triggered by data from Gainsight. Continue reading Conversica and Gainsight Announce First Integration Harnessing AI to Empower Customer Success Teams To Work More Efficiently At Scale
Authenticx Launches a Comprehensive Solution for End-to-End Quality Management
Authenticx, the new standard in healthcare for listening to customer voices at scale, introduces a quality management solution to strategically analyse contact centre conversations and proactively surface areas of improvement and opportunity. Continue reading Authenticx Launches a Comprehensive Solution for End-to-End Quality Management
AdvancedMD Moves To Cloud Communications With 8×8 XCaaS
8×8, a leading integrated cloud communications platform provider, announced that AdvancedMD, a provider of medical office software, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to provide a better employee and client experience through improved call quality, collaboration, and security capabilities. Continue reading AdvancedMD Moves To Cloud Communications With 8×8 XCaaS
Wavenet acquires OGL IT & CyberGuard Technologies
Wavenet announces the acquisition of OGL Computer Support Holdings Limited and its two subsidiaries OGL Computer Support Limited and CyberGuard Technologies Limited, an eminent Midlands based IT Solutions and Cyber Security Services provider. Continue reading Wavenet acquires OGL IT & CyberGuard Technologies