Good customer service is the most powerful tool a business has when it comes to improving and maintaining its reputation, new research has found. Continue reading Customer service has power to make or break corporate reputation, research finds
Daily Archives: August 8, 2022
Vodafone Germany Accelerates its Digital Transformation with Amdocs
Amdocs, a leading provider of software and services to communications and media companies, announced a deeper collaboration with Vodafone Germany that will accelerate the German techco operator’s digital transformation, enabling it to deliver an optimized customer experience across all touchpoints while achieving greater operational efficiency. Continue reading Vodafone Germany Accelerates its Digital Transformation with Amdocs
Kyndryl Helps JCB Launch AI-Based Interactive Automatic Speech Response System for Call Centre
JCB Co., Ltd., Japan’s only international payment brand, and Kyndryl, the world’s largest IT infrastructure services provider, announced the launch of an AI-based interactive automatic speech response system to further improve customer satisfaction and service quality. Continue reading Kyndryl Helps JCB Launch AI-Based Interactive Automatic Speech Response System for Call Centre