Localz adds Group Chat Function to its customer engagement Solution

Localz, leading experts in last mile location and messaging technology, just announced a new group chat feature to its customer engagement solution . Already being used by leading brands including HSS Hire, Clarion Housing, DuluxGroup and Welsh Water, Chat My Way provides customers and mobile operatives with an easy way to communicate around service appointments . Continue reading Localz adds Group Chat Function to its customer engagement Solution

Tata Communications enhances InstaCC™ Platform with digital features

Tata Communications, a global digital ecosystem enabler, today enhances its InstaCC™ platform with digital features to transform customer engagement of enterprises. It stitches a secure, connected digital fabric that allows global enterprises and end users to connect across varied channels ranging from social media to web browsers to mobile applications and company websites. Continue reading Tata Communications enhances InstaCC™ Platform with digital features

Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users

Verint® launched a new native integration as part of the Verint Cloud Platform for Zoom Meetings and Zoom Phone interactions with Verint Engagement Data Management (EDM) ‒ a unique, open solution to help build a multi-source data hub for customer interaction and experience data that is recorded or captured from any system, channel or communication mode. Continue reading Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users

Allo Announces New Team Cohesion Platform for Hybrid Work

Allo, a leading remote collaboration software provider backed by Zoom, announced a new platform aimed at helping remote teams stay in sync. The new Allo brings together Objectives and Key Result (OKR) software, project management, and team building features with its collaborative Canvases to create a unified platform for team cohesion. Continue reading Allo Announces New Team Cohesion Platform for Hybrid Work

XSELL Technologies Announces Partnership with Five9 to Deliver Results that Matter

XSELL Technologies, a leader in conversational AI for contact centre agent optimization, announced that XSELL Agent Experience powered by VoiceStream is available on the Five9 CX Marketplace, empowering customers to amplify top performer outcomes across their contact centres. Continue reading XSELL Technologies Announces Partnership with Five9 to Deliver Results that Matter

Khoros Promotes Chris Tranquill to Chief Executive Officer

Khoros, an award-winning leader in digital-first customer engagement software and services, announced the promotion of Chris Tranquill to the role of CEO, effective immediately. Tranquill, who has been serving as the organization’s Chief Strategy Officer, will succeed Jack Blaha, who now serves as a senior advisor and will provide continued support through the transition. Continue reading Khoros Promotes Chris Tranquill to Chief Executive Officer