Route 101, leading cloud systems integrator of advanced customer service technology platforms and tools in the UK, announced that it has partnered with Ada. Continue reading Route 101 partners with the leader in automated brand interactions Ada
Monthly Archives: July 2022
NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
NICE announced it has been recognised as a Leader in the 2022 Gartner® “Magic Quadrant for Robotic Process Automation” research report. NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE has been named a Leader in this Magic Quadrant for RPA. Continue reading NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
Momentive, a leader in agile experience management and the maker of SurveyMonkey and GetFeedback, announced the availability of the GetFeedback integration with Zendesk. Continue reading Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
Alvaria Completes Acquisition of Cicero Inc, Intelligent Analytics Platform
Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced the completion of the acquisition of the Intelligent Analytics Platform from Cicero Inc. Continue reading Alvaria Completes Acquisition of Cicero Inc, Intelligent Analytics Platform
Ventrica Appoints Mandy Webb as New Head of Marketing
Ventrica, the fast-growth customer experience outsourcer for many of the world’s leading blue-chip organisations, is pleased to announce the appointment of Mandy Webb as its new Head of Marketing. Continue reading Ventrica Appoints Mandy Webb as New Head of Marketing
Pega Named a Leader in Core CRM Solutions by Independent Research Firm
Pegasystems, the low-code platform provider that builds agility into the world’s leading organizations, announced Forrester Research has named Pega a Leader in The Forrester WaveTM: Core CRM Solutions, Q3 2022 report (1). Pega received the top score in the current offering category as well as the highest score possible in 16 of 35 criteria. Continue reading Pega Named a Leader in Core CRM Solutions by Independent Research Firm
Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times
Qualtrics, the leader and creator of the experience management category, announced that hundreds of organizations worldwide, including the PNC Financial Group and Repsol, selected its customer experience solutions in the second quarter of 2022 to create extraordinary experiences for customers during an uncertain time. Continue reading Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times