Route 101, leading cloud systems integrator of advanced customer service technology platforms and tools in the UK, announced that it has partnered with Ada. Continue reading Route 101 partners with the leader in automated brand interactions Ada
Monthly Archives: July 2022
NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
NICE announced it has been recognised as a Leader in the 2022 Gartner® “Magic Quadrant for Robotic Process Automation” research report. NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE has been named a Leader in this Magic Quadrant for RPA. Continue reading NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation
Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
Momentive, a leader in agile experience management and the maker of SurveyMonkey and GetFeedback, announced the availability of the GetFeedback integration with Zendesk. Continue reading Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
Alvaria Completes Acquisition of Cicero Inc, Intelligent Analytics Platform
Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced the completion of the acquisition of the Intelligent Analytics Platform from Cicero Inc. Continue reading Alvaria Completes Acquisition of Cicero Inc, Intelligent Analytics Platform
Ventrica Appoints Mandy Webb as New Head of Marketing
Ventrica, the fast-growth customer experience outsourcer for many of the world’s leading blue-chip organisations, is pleased to announce the appointment of Mandy Webb as its new Head of Marketing. Continue reading Ventrica Appoints Mandy Webb as New Head of Marketing
Pega Named a Leader in Core CRM Solutions by Independent Research Firm
Pegasystems, the low-code platform provider that builds agility into the world’s leading organizations, announced Forrester Research has named Pega a Leader in The Forrester WaveTM: Core CRM Solutions, Q3 2022 report (1). Pega received the top score in the current offering category as well as the highest score possible in 16 of 35 criteria. Continue reading Pega Named a Leader in Core CRM Solutions by Independent Research Firm
Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times
Qualtrics, the leader and creator of the experience management category, announced that hundreds of organizations worldwide, including the PNC Financial Group and Repsol, selected its customer experience solutions in the second quarter of 2022 to create extraordinary experiences for customers during an uncertain time. Continue reading Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times
Infobip completes Peerless Network acquisition strengthening its U.S. and global offer
Infobip, the global cloud communications platform, has completed the purchase of global Voice over Internet Protocol (VoIP) provider Peerless Network, having received federal and state level regulatory approvals. Continue reading Infobip completes Peerless Network acquisition strengthening its U.S. and global offer
Pega Introduces Pega Launchpad to Empower Users to Build and Monetize New B2B SaaS Apps
Pegasystems, the low-code platform provider that builds agility into the world’s leading organizations, announced Pega Launchpad™ – a new cloud-based, low-code application development platform that will empower anyone to quickly build and launch B2B Software as a Service (SaaS) applications for commercialization. Continue reading Pega Introduces Pega Launchpad to Empower Users to Build and Monetize New B2B SaaS Apps
Jenne Cloud Services Brokerage Partners with Playvox and Expands Market Reach
Jenne, Inc., announced that Jenne Cloud Services Brokerage has partnered with Playvox, the leading CRM-connected omnichannel contact centre provider of Workforce Engagement solutions. Continue reading Jenne Cloud Services Brokerage Partners with Playvox and Expands Market Reach
Infobip collaborates with Microsoft to enhance digital communications
Infobip enhances its collaboration with Microsoft by integrating its WhatsApp and SMS channels to help businesses to deepen customer relationships, increase loyalty and boost sales. Continue reading Infobip collaborates with Microsoft to enhance digital communications
yoummday acquires ICON Communication Centres to expand its BPO Marketplace Platform
yoummday GmbH, the technology platform that matches independent entrepreneurs with companies needing customer service talent, has acquired Prague-based ICON Communication Centres s.r.o. (ICON), a multilingual business process outsourcer (BPO), from ESPIRA Investments s.r.o. (ESPIRA) and ICON’s executive management team. Continue reading yoummday acquires ICON Communication Centres to expand its BPO Marketplace Platform
Sabio Group publishes research that demonstrates the evolution of digital innovation in the contact centre
Sabio Group, the digital customer experience transformation specialist, has published new research that shines a light on the evolution of digital innovation in the contact centre. Continue reading Sabio Group publishes research that demonstrates the evolution of digital innovation in the contact centre
Court Denies PCI Pal’s Motion to Dismiss Sycurio’s U.S. Patent Infringement Lawsuit
Sycurio™, the leading provider of data security and compliance for call and contact centres, announced that following a hearing on April 18, 2022, the United States District Court for the Western District of North Carolina has issued an Order denying defendant PCI Pal (US) Inc.’s motion to dismiss Sycurio’s complaint alleging that PCI Pal’s “Agent Assist” secure card payment software infringes four of Sycurio’s U.S. Patents directed to “Signal detection and blocking for voice processing equipment” (the US Patents). Continue reading Court Denies PCI Pal’s Motion to Dismiss Sycurio’s U.S. Patent Infringement Lawsuit
Forsta and Rio SEO Combine to Provide Technology Solutions Spanning the Entire Customer Journey
Forsta, the global leader in customer experience (CX), employee experience (EX) and market research, announced it is combining capabilities with Rio SEO, the industry-leading local marketing platform for enterprise brands. Continue reading Forsta and Rio SEO Combine to Provide Technology Solutions Spanning the Entire Customer Journey