NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation

NICE announced it has been recognised as a Leader in the 2022 Gartner® “Magic Quadrant for Robotic Process Automation” research report. NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE has been named a Leader in this Magic Quadrant for RPA. Continue reading NICE Positioned As A Leader in 2022 Gartner® Magic Quadrant™ for Robotic Process Automation

Pega Named a Leader in Core CRM Solutions by Independent Research Firm

Pegasystems, the low-code platform provider that builds agility into the world’s leading organizations, announced Forrester Research has named Pega a Leader in The Forrester WaveTM: Core CRM Solutions, Q3 2022 report (1). Pega received the top score in the current offering category as well as the highest score possible in 16 of 35 criteria. Continue reading Pega Named a Leader in Core CRM Solutions by Independent Research Firm

Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times

Qualtrics, the leader and creator of the experience management category, announced that hundreds of organizations worldwide, including the PNC Financial Group and Repsol, selected its customer experience solutions in the second quarter of 2022 to create extraordinary experiences for customers during an uncertain time. Continue reading Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times

Pega Introduces Pega Launchpad to Empower Users to Build and Monetize New B2B SaaS Apps

Pegasystems, the low-code platform provider that builds agility into the world’s leading organizations, announced Pega Launchpad™ – a new cloud-based, low-code application development platform that will empower anyone to quickly build and launch B2B Software as a Service (SaaS) applications for commercialization. Continue reading Pega Introduces Pega Launchpad to Empower Users to Build and Monetize New B2B SaaS Apps

yoummday acquires ICON Communication Centres to expand its BPO Marketplace Platform

yoummday GmbH, the technology platform that matches independent entrepreneurs with companies needing customer service talent, has acquired Prague-based ICON Communication Centres s.r.o. (ICON), a multilingual business process outsourcer (BPO), from ESPIRA Investments s.r.o. (ESPIRA) and ICON’s executive management team. Continue reading yoummday acquires ICON Communication Centres to expand its BPO Marketplace Platform

Court Denies PCI Pal’s Motion to Dismiss Sycurio’s U.S. Patent Infringement Lawsuit

Sycurio™, the leading provider of data security and compliance for call and contact centres, announced that following a hearing on April 18, 2022, the United States District Court for the Western District of North Carolina has issued an Order denying defendant PCI Pal (US) Inc.’s motion to dismiss Sycurio’s complaint alleging that PCI Pal’s “Agent Assist” secure card payment software infringes four of Sycurio’s U.S. Patents directed to “Signal detection and blocking for voice processing equipment” (the US Patents). Continue reading Court Denies PCI Pal’s Motion to Dismiss Sycurio’s U.S. Patent Infringement Lawsuit

Forsta and Rio SEO Combine to Provide Technology Solutions Spanning the Entire Customer Journey

Forsta, the global leader in customer experience (CX), employee experience (EX) and market research, announced it is combining capabilities with Rio SEO, the industry-leading local marketing platform for enterprise brands. Continue reading Forsta and Rio SEO Combine to Provide Technology Solutions Spanning the Entire Customer Journey