Content Guru and Redwood Technologies Group to Deliver Transformative Citizen Communications Technology to UK Government

Global leader in citizen experience and communication solutions, Content Guru, has been accepted as a ‘Cloud Software’ supplier to the United Kingdom Government as part of the new G-Cloud 13 framework. Continue reading Content Guru and Redwood Technologies Group to Deliver Transformative Citizen Communications Technology to UK Government

The Future of E-commerce is Conversational: UK Brands Using Attentive Increase Online Revenue by as Much as 30% With Text Message Marketing

Attentive, the conversational commerce platform, is committed to helping UK brands reinvent the way they manage their business-to-consumer (B2C) communication through the use of text messaging. Continue reading The Future of E-commerce is Conversational: UK Brands Using Attentive Increase Online Revenue by as Much as 30% With Text Message Marketing

Jabra expands Connect line with true wireless earbuds engineered for remote working

Jabra, leaders in personal sound and office solutions, announces the Jabra Connect 5t as the third product in Jabra’s Connect series, joining the Connect 4h, a flexible headset, and the Jabra Connect 4s, a portable speakerphone, in a range of products created for those who want to choose their flexible, remote working solutions at retail. Continue reading Jabra expands Connect line with true wireless earbuds engineered for remote working

Omantel Embraces Conversational AI from Spitch and Datalyticx to Improve Customer Experience and Efficiency

Omantel, the leading telecommunications provider in Oman, Spitch, the global leader in Conversational AI solutions, and Datalyticx, an Omani-based startup, will be launching a Virtual Assistant to ensure better customer service and boost efficiency in Omantel contact centres. Continue reading Omantel Embraces Conversational AI from Spitch and Datalyticx to Improve Customer Experience and Efficiency

3CLogic Voice-Enables ServiceNow’s Virtual Agent in Latest Collaboration with Technology Workflows Business Unit

3CLogic, announced the integration of its voice solution with ServiceNow’s native Virtual Agent as part of its ongoing collaboration with the company’s Technology Workflows business unit. Continue reading 3CLogic Voice-Enables ServiceNow’s Virtual Agent in Latest Collaboration with Technology Workflows Business Unit

Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences

eGain, the leading knowledge automation platform provider for customer engagement, announced that a fast-growing online sports retailer selected the eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and contact centre agents, who serve them. Continue reading Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences

GoTo launches co-browse to simplify and improve customer experience and support

GoTo, the all-in-one business communications and IT support platform, announced the launch of Co-browse within GoTo Contact Center. This feature gives agents the ability to collaboratively securely assist their customers within their web browser so agents are more efficient, and customers get more effective help from a single communications and support solution. Continue reading GoTo launches co-browse to simplify and improve customer experience and support

Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys

Genesys®, a global cloud leader in experience orchestration, introduced Genesys Cloud AI Experience, a new solution designed to help organisations optimise customer journeys through accelerated experience innovation powered by smarter personalisation, automation and prediction. Continue reading Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys

Gartner Poll Finds Less Than 10% of CFOs Plan to Decrease Customer Service Spending Within the Next Year

Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending and 72% to maintain spending, despite economic pressures. Continue reading Gartner Poll Finds Less Than 10% of CFOs Plan to Decrease Customer Service Spending Within the Next Year