Avaya Appoints Alan Masarek as President and CEO

Avaya announced that Alan Masarek has been appointed as its President and CEO and as a member of Avaya’s Board of Directors, effective August 1, 2022. Mr. Masarek will succeed Jim Chirico, who will be removed from his positions as President and CEO of Avaya, effective August 1, 2022, and is resigning as a member of Avaya’s Board. Continue reading Avaya Appoints Alan Masarek as President and CEO

Optimizely Survey Finds Seamless Marketer Experiences Are Critical to Driving Creativity in New Era of Remote & Hybrid Work

Optimizely, the leading digital experience platform (DXP) provider, announced the results of a new global survey revealing how dispersed and remote work have impacted marketers’ abilities to drive creativity and deliver strong customer experiences (CX). Continue reading Optimizely Survey Finds Seamless Marketer Experiences Are Critical to Driving Creativity in New Era of Remote & Hybrid Work

iQor Selects AmplifAI AI-Driven Performance Enablement Platform

iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced its selection of the AmplifAI AI-driven performance enablement platform. This integration is one of iQor’s digital initiatives to increase efficiency and support excellent employee and customer experiences. Continue reading iQor Selects AmplifAI AI-Driven Performance Enablement Platform

Ribbon Poly and TD SYNNEX Launch Microsoft Teams Enablement Bundle to Simplify and Protect Connections for Hybrid and Other Work Environments

Ribbon Communications announced it has partnered with Poly and TD SYNNEX to launch the “Get Connected” Microsoft Teams bundle. The new solution offers remote and hybrid businesses a quick, risk-free approach to adopting Microsoft Teams so employees can stay focused, engaged and efficient regardless of location. Continue reading Ribbon Poly and TD SYNNEX Launch Microsoft Teams Enablement Bundle to Simplify and Protect Connections for Hybrid and Other Work Environments

BMC Names Martyn Etherington as new Chief Marketing Officer to Bolster Its Autonomous Digital Enterprise and Growth Strategy

BMC, a global leader in software solutions for the Autonomous Digital Enterprise, announced the appointment of Martyn Etherington as senior vice president and chief marketing officer (CMO). Continue reading BMC Names Martyn Etherington as new Chief Marketing Officer to Bolster Its Autonomous Digital Enterprise and Growth Strategy

Capacity announces software automation platform for SaaS companies

Capacity, a conversational AI-powered automation platform, has announced a new support automation platform for SaaS companies. Using the power of AI, Capacity’s platform can help SaaS companies like Chargebee, Next Move, Aces Quality Management, and Transactly, win and retain more customers by providing a solution for deflecting 90% or more of customer support requests and automating complex workflows. Continue reading Capacity announces software automation platform for SaaS companies

Movius And Theta Lake Partner To Combine Industry Leading Voice And Text Solutions With Award-Winning Compliance

Movius, providers of trusted, secure, work-from-anywhere solutions for mobile voice, text, and WhatsApp and Theta Lake, a leader in modern communication compliance and security solutions, announced a partnership to enable highly regulated industries to efficiently scale secure and compliant mobile communications to improve business productivity. Continue reading Movius And Theta Lake Partner To Combine Industry Leading Voice And Text Solutions With Award-Winning Compliance