Medallia, the global leader in customer and employee experience, announced that DFS Furniture has selected Medallia as its experience management platform of choice. Continue reading DFS Furniture chooses Medallia for customer experience
Daily Archives: August 1, 2022
Gartner Predicts Chatbots Will Become a Primary Customer Service Channel Within Five Years
By 2027, chatbots will become the primary customer service channel for roughly a quarter of organizations, according to Gartner, Inc. Continue reading Gartner Predicts Chatbots Will Become a Primary Customer Service Channel Within Five Years
Avaya Appoints Alan Masarek as President and CEO
Avaya announced that Alan Masarek has been appointed as its President and CEO and as a member of Avaya’s Board of Directors, effective August 1, 2022. Mr. Masarek will succeed Jim Chirico, who will be removed from his positions as President and CEO of Avaya, effective August 1, 2022, and is resigning as a member of Avaya’s Board. Continue reading Avaya Appoints Alan Masarek as President and CEO
Optimizely Survey Finds Seamless Marketer Experiences Are Critical to Driving Creativity in New Era of Remote & Hybrid Work
Optimizely, the leading digital experience platform (DXP) provider, announced the results of a new global survey revealing how dispersed and remote work have impacted marketers’ abilities to drive creativity and deliver strong customer experiences (CX). Continue reading Optimizely Survey Finds Seamless Marketer Experiences Are Critical to Driving Creativity in New Era of Remote & Hybrid Work
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced its selection of the AmplifAI AI-driven performance enablement platform. This integration is one of iQor’s digital initiatives to increase efficiency and support excellent employee and customer experiences. Continue reading iQor Selects AmplifAI AI-Driven Performance Enablement Platform
Ribbon Poly and TD SYNNEX Launch Microsoft Teams Enablement Bundle to Simplify and Protect Connections for Hybrid and Other Work Environments
Ribbon Communications announced it has partnered with Poly and TD SYNNEX to launch the “Get Connected” Microsoft Teams bundle. The new solution offers remote and hybrid businesses a quick, risk-free approach to adopting Microsoft Teams so employees can stay focused, engaged and efficient regardless of location. Continue reading Ribbon Poly and TD SYNNEX Launch Microsoft Teams Enablement Bundle to Simplify and Protect Connections for Hybrid and Other Work Environments