Interact is proud to announce that it has become an Employee-Owned Trust. Becoming the first Employee-Owned Contact Centre Outsourcer. Continue reading Interact becomes the First Employee-Owned Contact Centre Outsourcer
Monthly Archives: December 2023
Tech Mahindra Launches Navixus™
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering solutions, has announced the launch of a new business unit Navixus™, within Tech Mahindra Business Process Services (BPS). Continue reading Tech Mahindra Launches Navixus™
Brevo Acquires WonderPush and Octolis
Brevo, a leading provider of CRM solutions, announced two new acquisitions, WonderPush, a fast-growing mobile app push provider, and Octolis, a powerful customer data platform (CDP) provider. Continue reading Brevo Acquires WonderPush and Octolis
Tollring announces the launch of AI-powered call recording
Tollring will announce the launch of AI-driven cloud call recording solution, Record AI in January 2024. Continue reading Tollring announces the launch of AI-powered call recording
Leading Energy Distributor Jemena Partners with Startek to Reimagine Customer Experience
Startek®, a global CX solutions provider, and Jemena, a leading Australian energy distributor, announced the impact of their partnership designed to modernize customer experience delivery for Jemena Customers. Continue reading Leading Energy Distributor Jemena Partners with Startek to Reimagine Customer Experience
Sprinklr Empowers Businesses to Deploy and Scale Generative AI-powered Conversational Bots
Sprinklr, the Unified-CXM platform for modern enterprises, announced the launch of Conversational AI+ in Sprinklr Service.
Part of Sprinklr’s Release 18.11, Conversational AI+ empowers businesses to quickly deploy and scale generative AI-powered bots that can have human-like text and voice conversations. Continue reading Sprinklr Empowers Businesses to Deploy and Scale Generative AI-powered Conversational Bots