Deloitte Digital’s “2024 Global Contact Center Survey” highlights contact centre trends and priorities for service leaders. Continue reading New Deloitte Digital Research Identifies Effective Behaviours of Contact Centre Service Innovators
Daily Archives: May 9, 2024
ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences
ServiceNow, the AI platform for business transformation, and Genesys®, a global leader in AI-powered experience orchestration, announced a strategic partnership to elevate customer and employee experiences. Continue reading ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences
Avaya Acquires Edify
Avaya, a global leader in customer experience and communications solutions, announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya’s engineering organization. Continue reading Avaya Acquires Edify