Aprimo, the leader in Digital Asset Management (DAM) and Content Operations, announced the acquisition of Personify XP, a leading content personalization and real-time analytics platform. Continue reading Aprimo Announces Acquisition of Personify XP
Monthly Archives: June 2024
Ventrica Announces Strategic Partnership with Zendesk
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Continue reading Ventrica Announces Strategic Partnership with Zendesk
Coveo’s 2024 EX Industry Report Highlights GenAI’s Potential to Transform Digital Workplaces and Boost Employee Proficiency
Coveo, the leading enterprise AI platform that brings AI Search and generative AI (GenAI) to every point-of-experience, enabling remarkable personalized digital experiences that drive business outcomes, released its fourth annual Coveo EX Industry Report. Continue reading Coveo’s 2024 EX Industry Report Highlights GenAI’s Potential to Transform Digital Workplaces and Boost Employee Proficiency
Zendesk launches venture fund to fuel AI startups
Zendesk, the company providing the most complete AI solution for CX in the market, officially launched its global venture fund to back AI-first companies focused on enhancing customer and employee experiences. Continue reading Zendesk launches venture fund to fuel AI startups
Maintel and Datatrack launch new Unified Communications Analytics solution
Maintel, a leading provider of cloud, networking and security managed communications services to the UK public and private sectors, and Datatrack, a leading supplier for Unified Communications (UC) and Contact Centre data analytics, is excited to announce the launch of a new UC Analytics solution. Continue reading Maintel and Datatrack launch new Unified Communications Analytics solution
ESP Group Achieves Transformative CX Improvements With Sabio Group
ESP Group, the experienced and proven contact centre outsourcing partner, has successfully transformed its customer experience (CX) and positioned itself for significant growth in a strategic partnership with Sabio Group. Continue reading ESP Group Achieves Transformative CX Improvements With Sabio Group