NICE announced the launch of CXone Mpower, bringing the entirety of CXone together with Copilot, Autopilot and Actions to create the world’s first and only CX-aware AI platform. Continue reading NICE unveils CXone Mpower, The Ultimate CX-Aware AI Offering
Monthly Archives: June 2024
Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots
Verint® announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform. Continue reading Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots
Endress+Hauser Chooses Vonage to enhance Customer and Agent Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced that Endress+Hauser, a Swiss-based globally operating process and laboratory instrumentation and automation supplier, has chosen Vonage Contact Center for Service Cloud Voice to deliver consistent and personalised customer experience across all channels. Continue reading Endress+Hauser Chooses Vonage to enhance Customer and Agent Experience
Verint Coaching Bot helps contact centre agents increase sales by 48%
Verint® announced that a multinational bank is using the Verint Coaching Bot to help contact centre agents improve up-sell close rates. Continue reading Verint Coaching Bot helps contact centre agents increase sales by 48%
Coveo’s 2024 Commerce Industry Report Finds More Than 70% of Consumers are Expecting Generative AI to Enhance Their Online Shopping Experience
Coveo announced the release of its fourth annual Coveo Commerce Industry Report, based on a survey of 4,000 shoppers, equally divided between the US and the UK. Continue reading Coveo’s 2024 Commerce Industry Report Finds More Than 70% of Consumers are Expecting Generative AI to Enhance Their Online Shopping Experience
NICE Awarded Its Largest Ever CXone Deal in the APAC Region
NICE has announced a mega win in the APAC region. CXone will displace current legacy incumbents and will enable the customer to modernise and elevate their customer service practice in the CX AI era with one unified platform that covers all customer touchpoints. Continue reading NICE Awarded Its Largest Ever CXone Deal in the APAC Region