AVANT, a platform for IT decision-making and the nation’s premier Technology Services Distributor, announced a strategic partnership with PolyAI, a pioneer in voice AI and lifelike automation solutions for the contact centre. Continue reading AVANT and PolyAI Announce Strategic Partnership
Monthly Archives: July 2024
ServiceNow and Boomi Announce Strategic Commitment to Elevate CX Through AI-Powered Self-Service
ServiceNow, the AI platform for business transformation, and Boomi, a leader in intelligent integration and automation, today announced a strategic commitment to jointly elevate customer experiences through AI-powered self-service with solutions including ServiceNow Technology Provider Service Management (TPSM). Continue reading ServiceNow and Boomi Announce Strategic Commitment to Elevate CX Through AI-Powered Self-Service
ServiceNow acquires Raytion
ServiceNow, the AI platform for business transformation, announced it has acquired Raytion to enhance GenAI‑powered search and knowledge management capabilities on the Now Platform. Continue reading ServiceNow acquires Raytion
Gamma Announces Acquisition of BrightCloud Group
Gamma Communications plc (“Gamma”), a leading provider of technology-based communication services across Europe, announces the expansion of its contact centre and CX expertise and capabilities with the acquisition of BrightCloud Group Ltd (“BrightCloud”), a privately owned company. Continue reading Gamma Announces Acquisition of BrightCloud Group
CommBox survey: UK consumers call on AI to save “broken” customer service
The results of a new survey into the customer service industry have today been released, revealing a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery. Continue reading CommBox survey: UK consumers call on AI to save “broken” customer service
Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences
Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without pre-programmed scenarios, helping make customer service far more efficient. Continue reading Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences