Verint®, The CX Automation Company™, announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots. Continue reading Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX
Monthly Archives: September 2024
Firstsource Acquires Ascensos
Firstsource Solutions Limited, a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has acquired Ascensos, a leading UK-headquartered customer experience outsourcing partner for retail and eCommerce businesses. Continue reading Firstsource Acquires Ascensos
Vonage Expands Salesforce Service Cloud Voice Offering with Bring Your Own Channel for CCaaS Solution
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is one of the first contact centre providers to join Salesforce’s Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS) pilot program. Continue reading Vonage Expands Salesforce Service Cloud Voice Offering with Bring Your Own Channel for CCaaS Solution
Natterbox Launches AI Call Coaching
Natterbox, a global leader in cloud contact centre solutions, announces the launch of its innovative AI Call Coaching platform. Continue reading Natterbox Launches AI Call Coaching
Zoom and Mitel announce strategic partnership
Zoom and Mitel, a global leader in business communications, announced a strategic partnership designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communication platforms in a modern, deeply integrated communication experience. Continue reading Zoom and Mitel announce strategic partnership
Severn Trent creating 40 jobs at new Customer Contact Centre in Leicester
Severn Trent has announced plans to open a new customer contact and dedicated training centre that will create 40 new jobs in Leicester, with more to come. The Midlands-based company is now on the search for new customer advisors to create a brand-new team based in the city. Continue reading Severn Trent creating 40 jobs at new Customer Contact Centre in Leicester