Tata Communications announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra’s AI-powered Customer Interaction Suite with NiCE’s industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences. Continue reading Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement
Monthly Archives: October 2025
CCI Acquires AviaContact
CCI, a leading Business Process Outsourcing (BPO) and customer experience provider, announced the strategic acquisition of AviaContact, a Europe-based specialist in Travel and Leisure customer engagement solutions. Continue reading CCI Acquires AviaContact
AI Conversation Engine Orum Chooses Vonage APIs to Power its Platform
Vonage, a part of Ericsson announced that Orum, an AI Conversation Engine for revenue teams, has integrated Vonage APIs into its platform. This integration enables faster interactions, provides real-time AI-driven coaching, and supports Orum’s global expansion, delivering more effective and engaging customer experiences. Continue reading AI Conversation Engine Orum Chooses Vonage APIs to Power its Platform
Bromford Housing Transforms CX with AI-Powered Customer Service Centre
Leading UK housing association, Bromford, has appointed AI-first customer experience specialists, Sabio Group, to deliver a transformative cloud communications platform that will fundamentally reshape how the organisation serves its 110,000 customers across 46,000 homes. Continue reading Bromford Housing Transforms CX with AI-Powered Customer Service Centre
Crescendo Unveils Multimodal AI: A First for Customer Experience
Crescendo, the first AI-native contact centre, announced the launch of Multimodal AI, representing an industry-first capability that unifies voice, text and visual interaction – all within a single, intelligent conversation. Continue reading Crescendo Unveils Multimodal AI: A First for Customer Experience
South Western Railway Transforms Customer Support with Route 101
Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed Zendesk Suite Enterprise and SweetHawk SuperSuite with South Western Railway (SWR). Continue reading South Western Railway Transforms Customer Support with Route 101