Virgin Media O2 has collaborated with the Institute of Customer Service (ICS) to roll out a bespoke and officially recognised training programme for contact centre staff. Continue reading Virgin Media O2 strengthens customer service with Institute of Customer Service training programme
Monthly Archives: May 2026
NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
NiCE announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. Continue reading NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
Quiq Brings AI Agents Into Production Across the Full Customer Journey
Quiq, the enterprise agentic AI agent platform trusted by more than 150 global brands, unveiled Voice AI and advanced its platform to support enterprises moving from isolated AI pilots to scaled deployments that must operate consistently throughout the customer experience. Continue reading Quiq Brings AI Agents Into Production Across the Full Customer Journey
NiCE Advances the Future of AI-First CX with ServiceNow
NiCE announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins. Continue reading NiCE Advances the Future of AI-First CX with ServiceNow
Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
Atento Luxco 1, one of the world’s largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents to deliver hybrid human-AI solutions to businesses worldwide. Continue reading Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
Aircall Acquires Vogent to Advance Its AI Voice Agent Built Natively into Business Phones
Aircall, the AI-powered customer communications platform trusted by more than 22,000 businesses worldwide, announced the acquisition of Vogent, an AI voice agent company. Continue reading Aircall Acquires Vogent to Advance Its AI Voice Agent Built Natively into Business Phones