Firstsource, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, announced the appointment of Rajiv Malhotra as Head of Europe Business. Continue reading Firstsource welcomes Rajiv Malhotra as Head of Europe Business
Category Archives: Outsourcing
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced its selection of the AmplifAI AI-driven performance enablement platform. This integration is one of iQor’s digital initiatives to increase efficiency and support excellent employee and customer experiences. Continue reading iQor Selects AmplifAI AI-Driven Performance Enablement Platform
Ventrica Appoints Mandy Webb as New Head of Marketing
Ventrica, the fast-growth customer experience outsourcer for many of the world’s leading blue-chip organisations, is pleased to announce the appointment of Mandy Webb as its new Head of Marketing. Continue reading Ventrica Appoints Mandy Webb as New Head of Marketing
Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement
Startek®, a global customer experience (CX) solutions provider, announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX. Continue reading Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement
International Provider Chooses South Africa for its Customer Service Outsourcing Needs
iContact BPO, a leading Business Process Outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation expert, landed a large North American Telecommunications company in an outsourcing bid to South Africa – a win for Cape Town’s burgeoning BPO industry. Continue reading International Provider Chooses South Africa for its Customer Service Outsourcing Needs
Ventrica appoints Joann Passingham as new Chief Financial Officer
Ventrica, the fast-growth customer experience outsourcer for many of the world’s leading blue-chip organisations, is pleased to announce the appointment of Joann Passingham as its new Chief Financial Officer. Continue reading Ventrica appoints Joann Passingham as new Chief Financial Officer