Startek®, a global customer experience (CX) solutions provider, announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX. Continue reading Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement
Category Archives: Outsourcing
International Provider Chooses South Africa for its Customer Service Outsourcing Needs
iContact BPO, a leading Business Process Outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation expert, landed a large North American Telecommunications company in an outsourcing bid to South Africa – a win for Cape Town’s burgeoning BPO industry. Continue reading International Provider Chooses South Africa for its Customer Service Outsourcing Needs
Ventrica appoints Joann Passingham as new Chief Financial Officer
Ventrica, the fast-growth customer experience outsourcer for many of the world’s leading blue-chip organisations, is pleased to announce the appointment of Joann Passingham as its new Chief Financial Officer. Continue reading Ventrica appoints Joann Passingham as new Chief Financial Officer
Sigma Connected secures Yu Energy contract
A UK business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections. Continue reading Sigma Connected secures Yu Energy contract
TTEC Celebrates Grand Opening of Customer Engagement Center in Kansas
TTEC, one of the largest global digital customer experience (CX) technology and services innovators for end-to-end, digital CX solutions, opened its newest Customer Engagement Center near Kansas City. Continue reading TTEC Celebrates Grand Opening of Customer Engagement Center in Kansas
Sitel Group Wins Gold Globee Award Customer Service Innovation
The Globee® Awards, organizers of the world’s premier business awards and business ranking lists, has named Sitel Group® as a Gold-Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards. Continue reading Sitel Group Wins Gold Globee Award Customer Service Innovation