Upland Software, Inc., a leader in AI-powered knowledge and content management software, has announced that Upland RightAnswers is now available in AWS Marketplace, a digital catalogue with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Continue reading Upland RightAnswers is Now Available in AWS Marketplace
Category Archives: Technology
Avaamo unveils CX Agents: the next-generation digital workforce for enterprise customer service
Avaamo announced the unveiling of CX Agents, a group of trusted autonomous AI agents that leverages advances in Agentic reasoning and combines the company’s experience in enterprise workflows, security, and compliance to help organizations scale their next-generation digital customer support workforce exponentially with human-like intelligence 24/7. Continue reading Avaamo unveils CX Agents: the next-generation digital workforce for enterprise customer service
NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
NiCE announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud. Continue reading NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel
Cresta, the leading contact centre AI platform for human and AI agents, announced its expansion of its Agent Assist and Conversation Intelligence solutions to email-based customer support today, enhancing support quality and efficiency while providing a single view of the voice of the customer across the enterprise. Continue reading Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel
Kustomer Raises $30M to Lead the AI-Native Future of CX
Kustomer, the leader in AI-powered customer service, announced a $30 million Series B funding round led by Norwest, with continued support from Battery Ventures, Redpoint Ventures, and Boldstart Ventures. Continue reading Kustomer Raises $30M to Lead the AI-Native Future of CX
LivePerson Announces Expanded Partnership with Google Cloud
LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, announced a significant expansion of its partnership with Google Cloud to integrate its advanced AI capabilities directly into the LivePerson Connected Experience Platform. Continue reading LivePerson Announces Expanded Partnership with Google Cloud