Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced an expanded collaboration with SAP to help bring agentic AI-driven experiences to enterprises worldwide. Continue reading Vonage joins forces with SAP to deliver agentic AI-driven experiences for enterprises
Category Archives: Partnerships
Genesys and Mitel Join Forces to Transform Customer Experience
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide. Continue reading Genesys and Mitel Join Forces to Transform Customer Experience
Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas
Global digital business services leader Teleperformance (TP) announced it has formed a strategic partnership with Sanas, a pioneer in providing Real-Time Speech Understanding. Continue reading Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas
Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres
Alvaria, a leading provider of compliance-first contact centre software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centres with innovative tools for enhancing customer engagement and operational efficiency. Continue reading Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres
Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences
Qualtrics, the leader in experience management (XM), and SAP announced a new partnership helping organizations bring together the power of SAP SuccessFactors and Qualtrics® XM for Employee Experience™ to improve employee experience, reduce unwanted employee attrition, retain and develop top performers, improve employee engagement, and increase productivity. Continue reading Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences
HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions
HCLTech, a leading global technology company, announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact centre solutions. Continue reading HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions