PCI Pal, the secure payments provider to contact centres announced that it has signed a global extension to its UK reseller contract with leading cloud communications and contact centre provider 8×8 Inc. Continue reading PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres Globally →

Ameyo, a leading omnichannel contact centre software announced its latest integration with California-based customer engagement software company Freshworks Inc. Integration with Freshdesk, the customer support helpdesk software from Freshworks, will allow Ameyo users to efficiently use its strong omni channel capabilities to empower customer support agents to have contextual conversations. Continue reading Ameyo Integrates With Freshworks to Simplify Customer Journey →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, and SYNNEX Corporation, a leading business process services company, announced they will deliver a new wave of unified communications and collaboration, cloud communications, and contact centre solutions to SYNNEX’ US channel partners. Continue reading SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and Contact Centre Solutions to SYNNEX’ US Channel Partners →

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced it has further strengthened its relationship with strategic reseller partner, Opus Telecoms. Continue reading 8×8 expands partnership with Opus to deliver end-to-end quality of service and support for customers →

Gala Technology, the innovative developers behind the multi award winning, PCI DSS compliant payment technology, SOTpay, have announced an exciting partnership with SVL Business Solutions, the UK’s most experienced supplier of solutions to the Contact Centre Industry as they look to provide the sector with cost effective solutions. Continue reading Gala Technology partners with SVL Business Solutions →

Sutherland, the digital transformation company, announced a strategic partnership with Augment CXM, the provider of AI-powered management tools for contact centres, to deliver Sutherland CXi, an AI-driven solution that can observe patterns, predict outcomes and provide real-time guidance to enhance customer–agent interactions. Continue reading Sutherland Partners with Leading AI Provider to Create the Contact Centre for the Future →