Eckoh, the global provider of Customer Engagement Data Security Solutions announces a partnership with RingCentral, a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact centre solutions, where it will provide RingCentral’s contact centre security requirements in the US and beyond. Continue reading Eckoh announces global partnership with RingCentral
Five9 Hires Leading Gartner CX Analyst Steve Blood
Five9, provider of the Intelligent CX Platform, announced the appointment of Steve Blood as Vice President of Market Intelligence and Evangelism at Five9. Continue reading Five9 Hires Leading Gartner CX Analyst Steve Blood
LivePerson and Infinity partner to help brands better personalize digital experiences through the power of conversational intelligence
LivePerson, the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform, announced a partnership to help brands better personalize digital experiences through the power of conversational data and intelligence. Continue reading LivePerson and Infinity partner to help brands better personalize digital experiences through the power of conversational intelligence
Deepgram Launches Aura, a Text-to-Speech API for Real-Time, Conversational Voice AI Agents
Deepgram, the leading provider of speech recognition, natural language processing, and generative AI solutions, announced the public release of Aura, a text-to-speech (TTS) API that delivers human-like quality conversation that is faster and more efficient compute-wise than all voice AI alternatives. Continue reading Deepgram Launches Aura, a Text-to-Speech API for Real-Time, Conversational Voice AI Agents
Zendesk to Acquire Ultimate
Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for CX in the market1. Continue reading Zendesk to Acquire Ultimate
Medallia Appoints Ben Brewer as Chief Revenue Officer
Medallia, the global leader in customer and employee experience, announced the addition of Ben Brewer as Chief Revenue Officer (CRO). Brewer brings extensive experience leading large sales organizations at companies like Cornerstone OnDemand, SAP Concur, and Nintex. Continue reading Medallia Appoints Ben Brewer as Chief Revenue Officer