Volaris Group announced the acquisition of AVENCALL, a France-based provider of software solutions that supports Call Centers & Public Authorities in their critical and unified communications. Continue reading Volaris Group Acquires Avencall
IPI appoints new Chairman to support next phase of growth
IPI, the Contact Centre specialist and solutions provider, announced the appointment of Steve Winningham as non-Exec Chairman of the company. Continue reading IPI appoints new Chairman to support next phase of growth
Gartner Identifies Three Top Priorities for Customer Service and Support Leaders in 2024
Reimagining self-service, piloting employee-facing GenAI, and exploring new offerings in the customer journey analytics (CJA) market will be top priorities for customer service and support leaders in 2024, according to Gartner, Inc. Continue reading Gartner Identifies Three Top Priorities for Customer Service and Support Leaders in 2024
HGS enables Form1 Partners to bring best in class, cutting-edge solutions to clients
Hinduja Global Solutions (HGS), a leader in technology-led CX, has partnered with Form1 Partners, the leading commercialisation partner for B2B tech scale-ups and trusted source of breakthrough technology driving our digital future, to enable the company to bring the best, cutting-edge solutions to its clients. Continue reading HGS enables Form1 Partners to bring best in class, cutting-edge solutions to clients
Arvato CRM Solutions is now ArvatoConnect
Arvato CRM Solutions is rebranding to ‘ArvatoConnect’. This new identity reflects our current growth trajectory and makes a bold statement of intent for our future strategy and social impact ethos. Continue reading Arvato CRM Solutions is now ArvatoConnect
Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications
Verint® was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*. Continue reading Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications