PRESS RELEASE: Empirix announced the 25th anniversary of its Hammer Test System. Since 1992, Empirix Hammer has helped organizations with complex customer communication technology environments optimize their customers’ experiences. Continue reading Empirix Celebrates 25 Years of its Hammer Test System
Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com
PRESS RELEASE: Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, announced it began providing lead generation and customer support for HotelPower.com, an online member-based provider of discounted lodging accommodations ranging from traditional hotels to rental properties. Continue reading Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com
Large Global Outsourcer Implements Noetica SNoDrop™ for a Zero Abandoned Call Rate and Ofcom Compliance
PRESS RELEASE: Noetica – the call centre technology company announced that one of the world’s largest outsourcers has gone live with its SNoDrop™ technology. As a result, the UK-based organisation has achieved a zero-abandoned call rate and full compliance with new Ofcom rules regarding the ‘Persistent misuse of an electronic communications network or service’. Continue reading Large Global Outsourcer Implements Noetica SNoDrop™ for a Zero Abandoned Call Rate and Ofcom Compliance
Multilingual Hubs – When Two Heads Are Not Better Than One
The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent announcement that it would be creating 400 multilingual roles in its customer contact centre in the Netherlands is evidence that multilingual ‘heads’ are highly prized. Continue reading Multilingual Hubs – When Two Heads Are Not Better Than One
TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
PRESS RELEASE: TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0. With AgentSMS, contact center agents and customer service professionals can instantly respond to customers’ needs, confirm appointments, send payment reminders and even alert individuals of emergencies via text messages. Continue reading TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
Cyara Unveils World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting
PRESS RELEASE: Cyara, the market-leading provider of an omnichannel CX agility platform announced the new Cyara Mobile App, which allows you to monitor your customer experience and triage production-impacting incidents anytime, anywhere. Continue reading Cyara Unveils World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting