PRESS RELEASE: CGI has been awarded a contract by the Netherlands’ National Police to develop and maintain Burgernet 2.0—the next generation of a digital community policing solution developed by CGI in 2009 and used across the Netherlands since then. Using mobile technology, the Burgernet solution provides citizens, municipalities and the police with a digital collaboration platform to work together to combat crime and enhance the safety of local communities. Continue reading CGI chosen by the Netherlands’ National Police to evolve successful digital community policing solution
IPsoft’s Amelia Wins UK National Innovation Award for Live Chat 2017
PRESS RELEASE: London, March 8, 2017 — Directors’ Club United Kingdom are delighted to announce IPsoft as the winner of the Live Chat Innovation category of this year’s UK National Innovation Awards. Continue reading IPsoft’s Amelia Wins UK National Innovation Award for Live Chat 2017
AI, Automation and Robotics
Huge strides are being made in artificial intelligence, and every day advances in areas such as machine learning, automation, problem solving and voice recognition add new abilities to the technology around us. Continue reading AI, Automation and Robotics
NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
NewVoiceMedia announced its Spring ’17 release today, unveiling major enhancements to its intelligent communications platform that will optimise its customers’ contact centre management and operations, enabling them to deliver a more efficient customer experience. Continue reading NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
New AI and Robotics Capabilities Optimise Pega CRM to Improve Service and Sales Effectiveness
Pegasystems announced new artificial intelligence (AI) and robotic automation capabilities in its customer relationship management (CRM) offerings that enable businesses to optimise their sales and customer service effectiveness with desktop analytics and machine learning. Continue reading New AI and Robotics Capabilities Optimise Pega CRM to Improve Service and Sales Effectiveness
[Survey]: The Customer Service Pulse for Robotic Process Automation – 2017
What does Robotic Process Automation (RPA) mean for customer service? Are organisations ready to incorporate this form of technology and transform their customer service operation? Continue reading [Survey]: The Customer Service Pulse for Robotic Process Automation – 2017