The days of standing in a huge queue at an airline check-in desk to kick start your holiday or travel experience should be becoming a thing of the past, but a recent survey by global customer experience expert, Webhelp, indicates that airlines still have a way to go to encourage UK consumers to ditch the desk altogether. Continue reading Is Online Check-In As Popular As It Should Be?
Firstsource Solutions UK, the UK’s leading customer experience expert, is set to grow its operations in Middlesbrough this year by creating up to 500 jobs in the area. The jobs are being created as a result of recent Firstsource client wins. Continue reading Firstsource Solutions creates 500 new jobs in Middlesbrough
Colin Hay at Puzzel outlines 5 smarter ways of working to minimise customer effort starting with eliminating dumb contacts… Continue reading 5 Ways to reduce customer effort in contact centres and eliminate dumb contacts, from Puzzel
Zappix, the leader in Visual IVR, On-Demand Mobile, and Mobile App Authoring technology for Customer Service, announced an enhanced Agent Dashboard as part of its Visual IVR platform. The Zappix system allows companies of any size to provide customers with a multi-platform, omni-channel, mobile Visual IVR experience via an iPhone, android or web app. Continue reading Zappix Announces Visual IVR Enhanced Agent Dashboard