Bosch Expands Partnership with Avaya to Support Next Generation Workplace Strategy

Bosch Group, a leading global supplier of technology and services, announced the expansion of its partnership with Avaya to help support Bosch’s digital transformation strategy across its global operations. Avaya Private Cloud Services (APCS) has signed a $60 million agreement with Bosch to provide a range of business communications solutions to 160,000 Bosch associates worldwide. Continue reading Bosch Expands Partnership with Avaya to Support Next Generation Workplace Strategy

Zendesk Unveils Products to Help Enterprises Build Better Customer Relationships

Zendesk redefines customers relationships, creating beautifully simple software for more than 107,000 customers. For 10 years, its focus has been on connecting companies and customers in better ways. Now Zendesk is expanding enterprise and machine learning capabilities with new product offerings: Talk Enterprise, Chat Enterprise and Answer Bot. Continue reading Zendesk Unveils Products to Help Enterprises Build Better Customer Relationships

European startup iAdvize raises €32 million to accelerate international growth and innovation

iAdvize, the European leader in conversational marketing, today announces £28 million of series C funding with participation from Idinvest Partners, Bpifrance via Large Venture, the fund dedicated to innovating and hyper-growth companies, and Quadrille Capital. Continue reading European startup iAdvize raises €32 million to accelerate international growth and innovation

Swyx announces availability of its own cloud-based Unified Communications service

Unified Communications specialist Swyx has announced its own cloud-based communications offering at its annual Partner and Technology Conference: As part of the cloud solution SwyxON, the UC provider will in future offer its products as a service throughout Europe. Swyx is committed to the channel so customers will be able to purchase the manufacturer’s own cloud service exclusively from Swyx partners. Continue reading Swyx announces availability of its own cloud-based Unified Communications service

Nissan Applies MaritzCX Research to Measure Program ROI and Drive a Better Customer Experience

Nissan used MaritzCX’s customer experience advanced analysis research to evaluate return on investment (ROI) and measure sales and customer service score increases from its Nissan Customer Acquisition and Retention (NCAR) dealer delivery program. Continue reading Nissan Applies MaritzCX Research to Measure Program ROI and Drive a Better Customer Experience