All posts by Sam Heggie-Collins

Serco Wins the Prestigious “Outsourcing Service Provider” at the Middle East Call Centre Awards 2014

PRESS RELEASE: Serco’s Global Services business bagged two awards at the recently concluded 9th edition of the prestigious INSIGHTS Middle East Call Centre Awards in Dubai. Serco won the Best “Outsourcing Service Provider” in Middle East for 2014 for demonstrating achievements in improving business outcomes, increasing revenues through cost reductions and providing business solutions that enable the buyers to support their strategic growth initiatives in the Middle East region. Continue reading Serco Wins the Prestigious “Outsourcing Service Provider” at the Middle East Call Centre Awards 2014

UK insurers failing to deliver channel choice to consumers

PRESS RELEASE: UK insurers are struggling to cope with social media and online channels, responding accurately to less than 1 in 3 tweets and emails on average, according to the Eptica Multichannel Customer Experience Study. The research also found that insurers are failing to deliver on all channels – just 20% responded to questions asked on Twitter and via email, meaning the majority are cutting down choice for consumers. Continue reading UK insurers failing to deliver channel choice to consumers

Azzurri Launches Configurable Cloud Contact Centre Solution

PRESS RELEASE: Azzurri Communications, the UK’s leading independent provider of managed communication services, has today announced the launch of ICON Contact , the latest in the series of new ICON Cloud and Managed Services launching from Azzurri this year. ICON Contact is a fully managed and configurable contact centre suite hosted in the cloud, helping organisations to maximise every customer interaction by ensuring they are connected to the right people at the right time, every time, but with minimal onsite resource required. Continue reading Azzurri Launches Configurable Cloud Contact Centre Solution

8×8 Solutions Accepted as Supplier on UK G-Cloud 5 Framework

PRESS RELEASE: To help further drive adoption of Software as a Service (SaaS) cloud-based unified communications solutions within the public sector, 8×8 Solutions, the UK arm of 8×8 Inc. (NASDAQ: EGHT), today announced that it has been accepted as a supplier by the Crown Commercial Services (CCS) on the CCS’ recently announced G-Cloud 5 framework. G-Cloud is a UK Government initiative to encourage the adoption of cloud services across the whole of the public sector. Continue reading 8×8 Solutions Accepted as Supplier on UK G-Cloud 5 Framework

Wowcher customers given the ‘wow’ factor with NewVoiceMedia

NVM logo jpgPRESS RELEASE: Wowcher, the UK’s second largest daily deals website, has transformed its customer experience with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service. The company is using the technology to successfully resolve over 150,000 inbound and 40,000 outbound calls a year, while improving both first contact resolution and customer satisfaction. Continue reading Wowcher customers given the ‘wow’ factor with NewVoiceMedia