Tag Archives: Genesys

Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today

A global survey of more than 550 senior executives across 30 countries and territories reports that 91 percent of “iconic” companies — those that maintain both the highest levels of customer experience (CX) satisfaction and have world-leading brand recognition — deploy Artificial Intelligence (AI) solutions to increase customer satisfaction, compared to 42 percent of companies in their fields overall. Continue reading Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today

Genesys Support for Oracle Cloud Infrastructure Opens New Markets for Omnichannel Customer Experience Solution PureEngage

Genesys®, a global leader in omnichannel customer experience and contact centre solutions, announced Genesys PureEngage is now available to customers on Oracle Cloud Infrastructure. Enterprises can now run Genesys PureEngage on Oracle Cloud Infrastructure, benefiting from powerful integrations to Oracle Customer Experience (CX), CRM and Analytics. Continue reading Genesys Support for Oracle Cloud Infrastructure Opens New Markets for Omnichannel Customer Experience Solution PureEngage

Genesys Makes Customer Experience Simpler with Microsoft Office 365 Integration

Genesys®, a global leader in omnichannel customer experience and contact center solutions, announced at the annual Microsoft Ignite conference that the Genesys Customer Experience Platform is now available for Microsoft Office 365. This capability, combined with certified support for Skype for Business Server, allows customers to protect their long-term IT investments in flexible hybrid, private, or public cloud deployments, and enables a smooth and flexible migration to the cloud. Continue reading Genesys Makes Customer Experience Simpler with Microsoft Office 365 Integration

To Save Lives and Serve Customers, Fraser Health Authority Deploys Genesys to Modernise Contact Centre Operations

Fraser Health Authority, one of Canada’s largest and fastest-growing health care services providers, has deployed PureConnect™, a multichannel engagement offering from Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Continue reading To Save Lives and Serve Customers, Fraser Health Authority Deploys Genesys to Modernise Contact Centre Operations

Create Seamless, End-to-End Customer Support Experiences

Over the years, companies have invested millions in their contact centres to provide support to customers calling to purchase, enquire, complain, apply or seek assistance. Traditionally, this has been the ‘tried-and-tested’ option as companies continued to invest in their contact center in order to build their customer support capability. But as customers have moved to digital channels, this approach is no longer enabling organizations to meet their customers’ expectations. Continue reading Create Seamless, End-to-End Customer Support Experiences