Tag Archives: Genesys

Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Altocloud Ltd., an industry-leading cloud-based customer journey analytics provider. By adding the Altocloud solution to its portfolio, Genesys strengthens its capability in artificial intelligence (AI) and machine learning to help organisations deliver a highly responsive, predictive, and fully-contextual experience throughout all stages of the customer journey – from marketing to sales to service. Continue reading Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics

Genesys Selects Dr. Peter Graf as New Chief Product Officer

Genesys® announced the appointment of Dr. Peter Graf as chief product officer (CPO), a new position for the company. As CPO, Graf will drive the global product vision and innovation strategy for Genesys, a global leader in omnichannel customer experience and contact center solutions. He will oversee product management, engineering and product delivery across the company’s industry-leading customer experience platform including Genesys PureCloud®, PureConnect™ and PureEngage™. Continue reading Genesys Selects Dr. Peter Graf as New Chief Product Officer

Genesys Bubbles Up as Clear Market Leader in Multichannel Cloud Contact Center, Says Independent Analyst Firm

Genesys®, a global leader in omnichannel customer experience and contact center solutions, has been named a leader in Ovum’s 2017-2018 Decision Matrix.* The report, Selecting a Multichannel Cloud Contact Center Solution, recognized Genesys as the vendor with the biggest market impact compared to other vendors evaluated in the Decision Matrix. Continue reading Genesys Bubbles Up as Clear Market Leader in Multichannel Cloud Contact Center, Says Independent Analyst Firm

Genesys PureCloud Now Integrates with Amazon Lex to Drive Next Generation Customer Experience Through AI-Powered Natural Language Understanding

Genesys®, a global leader in omnichannel customer experience and contact centre solutions, will debut a new integration between its cloud customer engagement solution Genesys PureCloud™ and Amazon Lex at the annual AWS re:Invent conference. By leveraging artificial intelligence (AI), this integration will enable businesses to more easily build and maintain conversational interactive voice response (IVR) flows that route callers more efficiently, with the goal of enhancing the customer experience. Continue reading Genesys PureCloud Now Integrates with Amazon Lex to Drive Next Generation Customer Experience Through AI-Powered Natural Language Understanding