Tag Archives: Genesys

PC-1 named as Genesys UK and Ireland 2017 Partner of the Year

PC-1PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. Continue reading PC-1 named as Genesys UK and Ireland 2017 Partner of the Year

Genesys Introduces Olivier Jouve as New PureCloud Leader

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has named Olivier Jouve as executive vice president of PureCloud by Genesys™, the cloud-based customer engagement and employee collaboration solution. Prior to joining Genesys, Jouve held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™, Connected Operations. Continue reading Genesys Introduces Olivier Jouve as New PureCloud Leader

Genesys Customer Experience Platform Embraces the Future with G-NINE

Genesys®, the global leader in omnichannel customer experience and contact center solutions has unveiled G-NINE™. G-NINE is guiding the next evolution for the industry’s leading omnichannel platform to help companies of all sizes deliver magnificent customer experiences every time. Continue reading Genesys Customer Experience Platform Embraces the Future with G-NINE

Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management

Sutherland, a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done, has deployed PureEngage, an omnichannel customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Continue reading Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management