PRESS RELEASE: Adventure clothing retailer Cotswold Outdoor has invested in new marketing technology to support its upcoming growth trajectory. With over 80 stores throughout the UK plus a strong ecommerce presence, Cotswold Outdoor customers adopt different paths to purchase. But the brand has also recently implemented Call Intelligence software from ResponseTap, to ensure a true omnichannel proposition. Continue reading Adventure retailer Cotswold Outdoor boosts marketing tech investment
Monthly Archives: June 2017
Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centers
Zero and reduced hours, time-off-without-pay (TOWP) could be the answer when it comes to flexible working but how will it work in practice? Per-Arne Karlsson, Technical Director APAC at Teleopti, shares a simple 3-point plan… Continue reading Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centers
Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17
Aspect Software announced the release of Aspect Via™ 17, the latest version of Aspect’s complete Customer Engagement Center in the cloud. Aspect Via™ 17 features major enhancements to the award-winning solution across all capability areas. Continue reading Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17
HTC Global Services acquires Ciber, Inc.
PRESS RELEASE: HTC Global Services acquires the North American and India operations of Ciber, Inc., a global information technology consulting services and outsourcing company, headquartered in Greenwood Village, CO, USA. Continue reading HTC Global Services acquires Ciber, Inc.
Personalisation – Are the Under 35s Being Left Out?
Personalisation. It’s a much talked about subject and one of the latest key concepts in retail marketing. So much so that the tendency is to think everyone knows what it means. But a recent survey conducted by leading global customer experience expert, Webhelp, revealed some surprising results that show this is definitely not the case. Continue reading Personalisation – Are the Under 35s Being Left Out?
Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations
NewVoiceMedia announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. Continue reading Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations