PRESS RELEASE: Mahindra Comviva, the global leader in mobility solutions announced that its mobile engagement solution for enterprises – Ngage Messaging Platform will now provide omni-channel customer engagement with the addition of new digital channels. With new channels like Chatbots, Push Notifications and Social Media integration, Ngage platform is now a one stop shop for the customer engagement needs of enterprises, supporting both legacy and digital channels. Continue reading Mahindra Comviva enables omni-channel customer engagement through its Ngage Messaging Platform
Monthly Archives: June 2017
eGain expands European presence with German cloud
PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced that eGain will expand its European operations with the option to host data in its Germany-based cloud. Continue reading eGain expands European presence with German cloud
Avaya appoints Stephen Cunningham UK Regional Sales Leader
PRESS RELEASE: Avaya, a global leader in business communications software, systems and services, has named Stephen Cunningham Regional Sales Leader for the UK Enterprise Team. Stephen brings more than 20 years of experience in the Unified Communication and Customer Experience industry, where he has been instrumental to helping clients digitally transform their business. Continue reading Avaya appoints Stephen Cunningham UK Regional Sales Leader
Bpm’online Included in the Latest Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017
PRESS RELEASE: Bpm’online, who provides unique synergy of BPM technologies and CRM to empower organizations to accelerate their time-to-strategy execution, is pleased to announce that it has been included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center. (1) Continue reading Bpm’online Included in the Latest Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017
EE offers first Welsh customer service in the UK, and 4G network boost in Cardiff
PRESS RELEASE: EE, the UK’s biggest mobile operator and part of BT Group, is now providing Welsh language customer service through its call centre and shops in Wales. There are more than 562,000* native Welsh speakers in the country – around one in five people – and EE’s initiative supports the Welsh Government’s efforts to encourage the everyday use of the Welsh language. Continue reading EE offers first Welsh customer service in the UK, and 4G network boost in Cardiff
Consumers on social media falling prey to the growing risk of phone fraud
PRESS RELEASE: Consumers are falling prey to the growing risk of phone fraud. A new study warns that criminals can use information found on social media profiles to answer weak security questions, posed by banks, to gain access to accounts. This highlights the security flaws that exist within contact centres, and the need to improve security on the phone channel, a channel that has long been neglected. Continue reading Consumers on social media falling prey to the growing risk of phone fraud