Provance®, a leading provider of IT Service and IT Asset Management solutions for Microsoft Dynamics 365, has partnered with CafeX to provide the omnichannel capabilities of Live Assist™ for Dynamics 365 with the PinkVerify™ ITSM solution powered by Microsoft Dynamics 365. As a result of the partnership, Provance can add even more value to our customers’ ITSM operations as CafeX provides digital engagement capabilities that improve customer service levels and enhance agent productivity. Continue reading Provance and CafeX Join Forces and Sign Partnership Agreement
Monthly Archives: June 2017
Loway Announces QueueMetrics Call Center Suite Version 17.06
PRESS RELEASE: Loway Switzerland, major provider of solutions for call-centers, is glad to announce a new version of its worldwide renowned monitoring and reporting suite QueueMetrics. Continue reading Loway Announces QueueMetrics Call Center Suite Version 17.06
The customer service graveyard
Customer service technology has changed dramatically since the dawn of call centres in the 1960s. Despite a rapid evolution of technology, not all methods of customer service have become completely obsolete. Business automation expert, Parker Software has collated a selection of outdated customer service methods into an infographic, to explore the history and potential future of technology in customer service. Continue reading The customer service graveyard
Australian multinational Computershare chooses Edinburgh for new 300+ tech department
PRESS RELEASE: Global financial services company Computershare has chosen Edinburgh as the home of a new Global Technology Centre that will support its operations around the world. Continue reading Australian multinational Computershare chooses Edinburgh for new 300+ tech department
Jacada Partners with Idomoo to Bring Personalized Video to Visual IVR
PRESS RELEASE: Jacada, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has partnered with Idomoo, a leading provider of Personalized Video technology, to enhance Jacada’s successful Visual IVR offering. Idomoo helps brands present real-time, highly personalized videos with individually-relevant information during customer engagements. Continue reading Jacada Partners with Idomoo to Bring Personalized Video to Visual IVR
Sangoma Announces the Acquisition of VoIP Supply LLC
PRESS RELEASE: Sangoma Technologies Corporation, a trusted leader in delivering Unified Communications solutions for SMBs, Enterprises, OEMs, and Service Providers, both on-premises and in the cloud announced the planned acquisition of VoIP Supply LLC. Continue reading Sangoma Announces the Acquisition of VoIP Supply LLC