TeleWare’s chief innovation officer Paul Millar looks forward to the next 25 years… 25 years is a long time in technology. When we started TeleWare some 25 years ago there was no Google, no smart phones, no social media and mobile telephony was only in its infancy. Continue reading TeleWare celebrates its 25th anniversary
Monthly Archives: August 2017
Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior
Mattersight Corporation, the pioneer in personality-based software applications, has received a new patent which combines the companyâs speech analytics and predictive behavior models to create artificial intelligence (AI) algorithms capable of generating chatbot communication that is both humanized and personalized. Continue reading Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior
New Head of Client and Business Development joins Parseq’s Finance & Administration division
Harvey Hieke joins Parseq’s Finance & Administration division as their new Head of Client and Business Development. Harvey brings with him over 29 years in the BPO industry and forms part of the senior leadership team working alongside Managing Director, Craig Naylor-Smith. Continue reading New Head of Client and Business Development joins Parseq’s Finance & Administration division
Fuze Scales Operations in Response to Global Enterprise Demand in First-Half 2017
Fuze, the leading cloud-based communications solution provider for the modern global enterprise announced that it marked the first half of 2017 with substantial growth, including a 51 percent increase in subscription revenue Year-Over-Year (YOY). Fuze continues to demonstrate its unique ability to scale for and serve the large enterprise segment. The company’s strong, continued momentum signals the market demand for a truly unified enterprise communications platform that delivers insights and empowers productivity. Continue reading Fuze Scales Operations in Response to Global Enterprise Demand in First-Half 2017
NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations announced that its ContactWorld platform is a finalist in the 2017 SaaS Awards Programme in the SaaS Product for Customer Services / CRM category. Continue reading NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards
PureCloud by Genesys Races Past 1 Million Interactions Daily
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, continues to experience explosive customer adoption and platform growth with PureCloud by Genesys™, a cloud-based customer engagement and employee collaboration offering. Continue reading PureCloud by Genesys Races Past 1 Million Interactions Daily