A Yorkshire tech firm become one of the first UK companies to utilise Web RTC (Real Time Communications) to power a new commercial voice product. Web RTC has helped brands such as Facebook, Snapchat and WhatsApp build billion dollar companies thanks to their ability to provide high quality voice and video services to consumers. Continue reading Web RTC product set to change shape of UK voice communications
Monthly Archives: August 2017
Lithium to Acquire External Online Community Business from Jive
Lithium Technologies, the market leader in social media management and online community products announced it has entered into a definitive agreement to acquire Jive Software’s external community business from Jive Software, an Aurea company. Terms of the transaction were not disclosed. Continue reading Lithium to Acquire External Online Community Business from Jive
Blue Cross of Idaho Improves Customer and Employee Experience with NICE Solutions
NICE announced that Blue Cross of Idaho, providing health insurance for approximately one quarter of the state’s population, has streamlined its contact center processes, increased agent engagement, and improved customer experience with a suite of NICE Process Automation and Workforce Management (WFM) solutions. Continue reading Blue Cross of Idaho Improves Customer and Employee Experience with NICE Solutions
Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions
Verint® announced that a worldwide credit card leader is implementing a wide range of solutions from its Customer Engagement™ portfolio. This deployment follows the organization’s current use of Verint’s workforce optimization technology, and supports its commitment to the delivery of consistent, quality service to customers through its US contact centre operations. Continue reading Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions
Customer Feedback Drives the New Release of Bright Pattern Contact Centre
Bright Pattern, leading provider of cloud contact centre software as a service announced the availability of Summer Release 2017, the award winning release for global enterprises. The release includes customer-requested functionality, and stability improvements. Continue reading Customer Feedback Drives the New Release of Bright Pattern Contact Centre
Case Study: How Content Guru Help the RAC to Automate Emergency Breakdown Callouts and Reduce Costs
The RAC is the UK’s second largest automotive services company, generating nearly £500 million in revenue and employing 4,000 people. It provides a range of vehicle and breakdown services to over 8.8 million corporate customers and private members, and its 1,600 patrols carry out 2.3 million breakdown rescues a year. Continue reading Case Study: How Content Guru Help the RAC to Automate Emergency Breakdown Callouts and Reduce Costs