As part of its Connected Knowledge programme, Aylesbury Vale District Council (AVDC) has implemented DigitalGenius in Salesforce Service Cloud to bring Artificial Intelligence to its customer service operation. The DigitalGenius AI solution learned from previous council residents’ conversations and is already improving council residents’ response time to queries around services such as council tax, benefit and bin collection. Continue reading Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service
Monthly Archives: September 2017
InGenius Adds Seamless Phone Integration for ServiceNow ITSM
InGenius® is pleased to announce that it has expanded support for ServiceNow® to include IT Service Management (ITSM). This new computer telephony integration for ITSM builds on the solution launched in May at Knowledge17 for the ServiceNow Customer Service Management (CSM) product. Continue reading InGenius Adds Seamless Phone Integration for ServiceNow ITSM
HPFT partners with analytics and AI firm Saberr to increase staff engagement and improve patient experience and outcomes
The Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an early adopter of Saberr’s latest technology ‘Coachbot’. Continue reading HPFT partners with analytics and AI firm Saberr to increase staff engagement and improve patient experience and outcomes
BMW Group launches UK Innovation Lab 2018 for automotive entrepreneurs and intrapreneurs
BMW Group UK has announced the launch of the BMW Innovation Lab 2018. The new programme builds upon the success of the inaugural Lab in 2016, which saw four out of five incubated startups succeed in building ongoing relationships with the company’s UK commercial operations. Continue reading BMW Group launches UK Innovation Lab 2018 for automotive entrepreneurs and intrapreneurs
10 questions to ask before your company adds a chatbot
The chatbot boom began in earnest one year ago, when the most popular messaging platform launched its newest gamble: Facebook Messenger Bots. However, the origin of chatbots dates back to the 60s, when the first chatbot, Eliza, was created. Since then, bots have been used in the customer service arena. But this Facebook launch was really when chatbots began to proliferate across the internet. Continue reading 10 questions to ask before your company adds a chatbot
Inisoft launches powerful new customer engagement suite
Comment on the launch of this product from Oonagh McBride, Head of Software at Inisoft Ltd: Today I am delighted to launch Syntelate XA, the next generation of our successful contact center agent desktop. Continue reading Inisoft launches powerful new customer engagement suite