British communications software developer IPCortex has launched CRM Connect, an innovative product designed to boost customer engagement with contextual communications. Continue reading IPCortex launch CRM Connect to transform customer engagement with contextual communications
Monthly Archives: September 2017
Intradiem Provides Real-time Intraday Insights and Automation for NICE inContact CXone Users to Reduce Costs and Improve Agent Performance
NICE inContact announced that Intradiem has joined the DEVone developer program and is providing a real-time intraday automation platform available on CXexchange marketplace. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Intradiem provides a real-time Intraday Automation platform for contact centers that extends CXone Workforce Optimization with a solution that reduces costs and improves agent performance and engagement. Continue reading Intradiem Provides Real-time Intraday Insights and Automation for NICE inContact CXone Users to Reduce Costs and Improve Agent Performance
Sykes Expands Customer Service Delivery Model with a Beachhead in the Republic of Cyprus
Sykes, a global business process outsourcing leader in providing comprehensive inbound customer engagement services to Global 2000 companies, announced that it has launched its initial expansion into Cyprus with a new delivery facility in the city of Larnaca in order to further augment its multi-lingual customer engagement capabilities. Continue reading Sykes Expands Customer Service Delivery Model with a Beachhead in the Republic of Cyprus
TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, announced the opening of the company’s first Customer Experience(CX) Innovation Lab in Las Vegas, Nevada. Continue reading TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors
Zendesk announced the appointment of Hilarie Koplow-McAdams to its Board of Directors. Koplow-McAdams brings deep global enterprise software sales expertise to Zendesk, having formerly held executive leadership positions at New Relic, Salesforce, Intuit, and Oracle. Continue reading Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors
Smart meters means smarter security
As the government continues its rollout of smart meters across Great Britain, Matthew Bryars, Co-Founder and CEO at Aeriandi, discusses the potential impact they will have on energy companies’ contact centres, and the steps that must be taken to ensure the guidelines of PCI DSS are adhered to… Continue reading Smart meters means smarter security