Five mistakes to avoid from Thomas Rødseth at Puzzel… At first glance, customer journeys are pretty simple. You offer something and a customer buys it but delve a little deeper and customer journeys can be quite complex. Today, customers engage with your business in a multitude of ways and from many different starting points, for example, marketing, referrals, search, social media, customer service enquiries and above-the-line campaigns. Continue reading Customer journey mapping – what’s all the fuss about?
Monthly Archives: September 2017
Twilio Study Finds Businesses Do Not Communicate As Well As They Think They Do
According to a new study released by Twilio, 81% of consumers complain that it is difficult to communicate with businesses, but only 34% of businesses acknowledge room for improvement. While most businesses focus their efforts on delivering a great product, too few businesses recognize the significant impact the communications experience has on their brand and revenue. Continue reading Twilio Study Finds Businesses Do Not Communicate As Well As They Think They Do
Webhelp Becomes Key Player in Regtech BPO with the Acquisition of GreenPoint
Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding. The company is experiencing rapid growth as demand for compliant digital and mobile solutions for customer on-boarding and identification increases in parallel with strengthening regulatory requirements which are being enforced to protect consumers upon subscription to a company or service. Continue reading Webhelp Becomes Key Player in Regtech BPO with the Acquisition of GreenPoint
Nuance Enables Always-On Engagement with AI-Powered Customer Service Messaging
Nuance announced from the Intelligent Assistants Conference its Customer Service Messaging offering powered by artificial intelligence. Nuance Customer Service Messaging lets enterprises engage consumers with a seamless experience through a combination of real-time and asynchronous communication across mobile channels. Continue reading Nuance Enables Always-On Engagement with AI-Powered Customer Service Messaging
Rant & Rave Announces Trustpilot Partnership to amplify customer feedback
Rant & Rave, the UK leader in real-time customer engagement technology, has announced an integration with Trustpilot, the leading global online review community. The two customer-centric companies have joined forces to further amplify customer reviews. The integration will work by giving consumers the opportunity to rate the brand seamlessly on Trust Pilot after leaving their real-time feedback with Rant & Rave Continue reading Rant & Rave Announces Trustpilot Partnership to amplify customer feedback
Nuance Leads 19 Vendors in Biometric Authentication and Fraud Detection in Newly Published Analyst Report
Nuance announced from the Intelligent Assistants Conference that it has been named the leader in Biometric Authentication in the newly published Voice Biometrics Intelliview Report by leading analyst firm, Opus Research. The report positions Nuance as the frontrunner across Contact Center Authentication, Contact Center Fraud Detection, and Mobile Authentication. Continue reading Nuance Leads 19 Vendors in Biometric Authentication and Fraud Detection in Newly Published Analyst Report