Years after predicting the future of cloud-based workforce management, Teleopti’s Product Manager Jeremy Hamill-Keays reveals the real state of affairs in contact centers today. Continue reading Looking back on the cloud
Monthly Archives: October 2017
Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers?
Rob Crutchington, Director at Encoded, discusses the changes for consumers in light of the latest government legislation banning credit and debit card surcharges and who will really benefit as a result. Continue reading Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers?
Mashreq Bank Transforms Banking Experience with Avaya
Mashreq Bank, one of the leading financial institutions in the UAE, announced it is working with Avaya to develop customer experience solutions that will take the digital banking experience to the next level. Avaya and Mashreq Bank will work closely together to integrate the latest technology trends, including robotics, analytics, cloud and e-channels, into existing Mashreq Bank’s digital services. Continue reading Mashreq Bank Transforms Banking Experience with Avaya
Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement
Altitude, a global provider of omnichannel solutions to deliver great customer experiences, and Comways, a provider of advanced integrated solutions for contact centers announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions. Continue reading Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement
Loway Switzerland announces a new partnership with Wazo unified communication platform
Loway, worldwide leading provider of solutions for call-centers, is glad to announce its successful integration with Wazo, the unified communications platform for business, based on Asterisk technology. Continue reading Loway Switzerland announces a new partnership with Wazo unified communication platform
Talkdesk Names Jon Heaps Vice President of Channels
Talkdesk, the leading platform for intelligent cloud-based contact centers announced that contact center channels sales executive, Jon Heaps joined the company as Vice President of Channels. Continue reading Talkdesk Names Jon Heaps Vice President of Channels