Solvvy, the leading intelligent self-service platform for customer experience, today announced it has raised $12 million in Series A funding led by Scale Venture Partners. The round, which included full participation from existing investors, including Pear Ventures, Signatures Capital and True Ventures, brings the company’s total funding to $16.5 million. As part of the financing, Rory O’Driscoll, Founding Partner at Scale Venture Partners, will join Solvvy’s Board of Directors. Continue reading Solvvy Raises $12 Million Series A to Fix Broken Customer Service Industry with Artificial Intelligence
Monthly Archives: October 2017
Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions. The acquisition plays a pivotal role in Serenova’s mission of enabling simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey
Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Center as a Service, Western Europe
Cloud contact centre and customer engagement provider, Content Guru, has been named a Challenger by leading industry analyst Gartner, in its 2017 Magic Quadrant for Contact Center as a Service, Western Europe. Content Guru, along with 9 other Contact Center as a Service (CCaaS) providers in the Western European market, was evaluated by Gartner to measure both the company’s ability to execute and its completeness of vision. Continue reading Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Center as a Service, Western Europe
NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Centre as a Service, Western Europe. Continue reading NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe
UpCurve Acquires Contact Management Systems and Ticomix’s CRM Division
UpCurve, Inc, the small and medium-sized business (SMB) solutions provider, announced that it has acquired both Contact Management Systems and the CRM Division of Ticomix. These additions strengthen UpCurve’s position as a provider of CRM solutions and custom integrations, including SugarCRM and Goldmine. Continue reading UpCurve Acquires Contact Management Systems and Ticomix’s CRM Division
Study Commissioned by Celebrus Advances Strategies for Cross-Channel Business Success
Celebrus, the leading provider of real-time enterprise Customer Data Platform (CDP) technology, has revealed the findings of its research into cross-channel customer tracking in the US and Europe. The October 2017-commissioned study, conducted by Forrester Consulting on behalf of Celebrus, identifies that despite 90% of surveyed firms saying that tracking customers is good for business, almost two-thirds are struggling to recognise customers across their digital touchpoints. Continue reading Study Commissioned by Celebrus Advances Strategies for Cross-Channel Business Success