Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services. Continue reading Arvato wins place on UK government contact centres framework
Daily Archives: January 9, 2018
HGS Partners with Inbenta to Enhance Customer Experience Solutions with AI Enablement of Bots & Brains™
Hinduja Global Solutions (HGS) announced an innovative partnership with Inbenta, the natural language processing and AI company. This partnership will enhance HGS’s CX offerings for customers by providing a more efficient and seamless omnichannel integration of the HGS Bots & Brains approach to deliver smart two-way conversations that help consumers get to the right answer, fast. Continue reading HGS Partners with Inbenta to Enhance Customer Experience Solutions with AI Enablement of Bots & Brains™
Q-nomy Enhances Its Omnichannel Customer Journey Management Suite with New AI Chatbot
Q-nomy, a leading global provider of omnichannel customer journey and experience optimization solutions, announced the release of myVisit Chatbot, which enables service providers to provide their customers with an option to converse with a computerized AI agent for locating nearby stores or branches, as well as booking appointments at the desired location. Continue reading Q-nomy Enhances Its Omnichannel Customer Journey Management Suite with New AI Chatbot
Altitude Announces New São Paulo Headquarters
Altitude Software is announcing the relocation of its headquarters in São Paulo, Brazil. The company is moving its offices to WeWork Torre JK, at Avenida Presidente Juscelino Kubitschek, 2041, Torre D, 04543-011 São Paulo (13-106 / 13-107), effective from January 2nd. All contacts remain the same. Continue reading Altitude Announces New São Paulo Headquarters
Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions
Jacada announced an equity investment of $4.5 million from multiple investors including Israel Growth Partners (IGP), a Private Equity investment firm and other existing shareholders. In support of Jacada’s history of solid execution and focused Customer Service Automation vision, the funds will be targeted at expediting development of innovative automation and bot technology used to drive efficiency in customer service operations. Continue reading Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions
Cogito Releases New Version of Cogito Dialog to Augment the Emotional Intelligence of Call Centre Representatives
Cogito, the leader in real-time emotional intelligence solutions, announced a new version of Cogito Dialog, the only system that provides live guidance to improve phone representatives’ emotional intelligence. Based on analysis of millions of calls and advancements in behavioral research, the new version augments human intelligence, helping employees in their most important sales and service moments to increase productivity and customer loyalty. Continue reading Cogito Releases New Version of Cogito Dialog to Augment the Emotional Intelligence of Call Centre Representatives