CTIntegrations LLC, a leading software development and system integration company focused on the contact center segment, is pleased to announce the addition of Altura Communication Solutions as an authorized reseller of the CT Suite™ solution. CT Suite is CTIntegrations’ software-based contact center platform that provides the interface for omnichannel automation, management, and routing of a wide range of agent tools and customer data. Continue reading CTIntegrations Welcomes Altura as Reseller Partner
Monthly Archives: February 2018
Recursive Labs Unveils First-of-Its-Kind, Video-Based Customer Engagement Tool That Facilitates Online Communication in Real-Time
Recursive Labs, a developer and innovator of state-of-the-art customer engagement platforms used to facilitate real-time communication between online businesses and their customers, announced the unveiling of its new Request solution. Request is the first-of-its-kind customer engagement platform that incorporates live video to enhance online consumer communication. Continue reading Recursive Labs Unveils First-of-Its-Kind, Video-Based Customer Engagement Tool That Facilitates Online Communication in Real-Time
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
TTEC a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands recently unveiled its new brand identity. Continue reading Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Read our Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn… Continue reading Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc. Continue reading Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020
Research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service
Marks & Spencer, Monsoon, Wilko and John Lewis are among the easiest retailers for consumers to get in touch with, according to latest findings. Yonder Digital Group, commissioned research analysing how easily UK consumers could get in touch with retailers via their preferred channel and identified a dutiful-dozen retailers that are ticking all the boxes. Continue reading Research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service