Tessi Graddo BPO, a subsidiary company of Tessi Group, specialized in BPO operational services and contact center outsourcing, has chosen Enghouse Interactive solutions to address the company’s opening to the market, its growth and the marketing of its digital transformation services. Continue reading Tessi Graddo BPO chooses Enghouse Interactive Solutions for its Expansion Process
Monthly Archives: February 2018
Auto Trader partners with Selligent Marketing Cloud to motor ahead with customer engagement strategy
Selligent Marketing Cloud, a B2C Marketing Automation platform announced Auto Trader as a client. Auto Trader is the UK and Ireland’s largest digital automotive marketplace, and sits at the heart of the UK car buying and selling process. Continue reading Auto Trader partners with Selligent Marketing Cloud to motor ahead with customer engagement strategy
3Cinteractive Announces Industry’s First RCS Business Messaging Engagement Platform
3Cinteractive (3C), the leading provider of mobile marketing services for enterprise businesses, announced the mobile industry’s first A2P Rich Communication Services (RCS) messaging engagement platform. This platform is an extension of 3C’s existing mobile engagement platform, enabling brands to orchestrate and deliver the next generation of A2P messaging created by RCS capabilities. Continue reading 3Cinteractive Announces Industry’s First RCS Business Messaging Engagement Platform
IP Integration Named Enterprise Growth Partner of the Year by Avaya
IP Integration, a leading provider of customer engagement solutions, has been merited with the 2017 UK Enterprise Growth Partner of the Year Award by Avaya. Continue reading IP Integration Named Enterprise Growth Partner of the Year by Avaya
Over one million UK jobs at risk from contact centre crisis
Smaller UK contact centres need to “evolve or fail”, according to one of the sector’s leading players. Manchester based allldaypa, the leading contact centre for the SME industry, reports that businesses face a ‘perfect storm’ of market conditions that will cause the profit margins of smaller operators to be wiped out. Continue reading Over one million UK jobs at risk from contact centre crisis
Aspect Software Announces Acceleration of Cloud Business, New Logo Growth, and Significant Momentum for Aspect Via™
Aspect Software announced a surge in customer interest in the company’s cloud solutions. In 2017, new logo wins totaled over 100, driven primarily by cloud-based WFO and contact center solutions. Also significant was the number of customer conversions and new logos for Aspect Via™, the company’s cloud-based customer engagement platform. Continue reading Aspect Software Announces Acceleration of Cloud Business, New Logo Growth, and Significant Momentum for Aspect Via™