NICE announced it has been positioned by Gartner, Inc. as a Leader in the Magic Quadrant for Workforce Engagement Management.1 The company was placed highest on the ability to execute axis and furthest to the right on the completeness of vision axis within the Leaders quadrant again this year. Continue reading NICE cements workforce engagement leadership with consecutive Gartner accolades
Monthly Archives: February 2018
Parker Software launches new chat product
Live chat specialist, Parker Software, has this week launched a new chat product exclusively for the SME market. Branded WhosOn SmallTalk, the solution provides a free, lightweight chat channel for single users. Continue reading Parker Software launches new chat product
TUI UK & Ireland Implements Medallia to Expand Commitment to Customers
Medallia announced that TUI UK and Ireland has implemented a best-in-class customer experience program in its 600 retail stores. TUI UK is the largest holiday brand, delivering unique and modern holiday experiences for its customers every year. TUI UK uses Medallia to understand real-time customer feedback, which in turn helps to empower store managers by better understanding customer sentiment and to take quick action. Continue reading TUI UK & Ireland Implements Medallia to Expand Commitment to Customers
UK Startup Bank Tandem Partners with Personetics to Deliver AI-powered Everyday Banking that Puts Customers First
Digital challenger bank Tandem is partnering with Personetics, the leading provider of cognitive banking applications, to harness the power of artificial intelligence towards its promise of putting the customer first. Continue reading UK Startup Bank Tandem Partners with Personetics to Deliver AI-powered Everyday Banking that Puts Customers First
Consumers Say No to Chatbot Silos in US and UK Survey
eGain, the leading provider of cloud-based customer engagement solutions announced that chatbot silos are the biggest hurdle for consumers in using virtual assistants. The finding is from an independent survey of 3,000 consumers, conducted by Chatbots.org. Continue reading Consumers Say No to Chatbot Silos in US and UK Survey
Lionbridge Introduces the Future of Over-the-Phone Interpretation
Lionbridge Technologies, the world’s most trusted translation and digital communications company introduced the future of over-the-phone interpretation (OPI) with GeoFluent Interpreter Direct, a suite of services that significantly improves the customer experience for firms in need of real-time interpretation. Continue reading Lionbridge Introduces the Future of Over-the-Phone Interpretation