DialogTech, the world’s leading provider of actionable marketing analytics for inbound calls announced the release of Conversation Insights™ Pro, a revolutionary new solution that makes DialogTech’s industry-leading AI technology easily accessible to any business that values calls. Continue reading DialogTech Launches Easily Deployable AI Call Scoring Solution for Marketing and Sales →

Global cloud communications company Infobip is launching Rich Communications Services (RCS) in partnership with Vodafone. The partnership is part of the GSMA RCS initiative, offering enterprises around the world a chance to upgrade their B2C communications, build customer engagement, increase app downloads and enhance the overall customer experience beyond the common business-to-consumer SMS campaign. Continue reading Infobip and Vodafone are bringing Rich Communication Services to all Enterprises →

[24]7.ai announced its Winter 2018 Release, which enhances the company’s flagship product [24]7 AIVA, to support both informational and conversational journeys in a single solution. This enables enterprises to handle everything from simple queries to complex interactions. The company also announced that it has more than 150 patents and patent applications, and [24]7.ai Virtual Agents handled more than 200 million inquiries in 2017, a 50 percent increase over the previous year. Continue reading [24]7.ai Releases the Only Virtual Agent with Integrated Conversational and Informational Capabilities →